1. AC Question's Avatar
    It's been a few months since I've upgraded my software to 4.19.1500.1 and ever since this update, my phone has been:

    1. Slow and laggy
    2. Won't open Google Play or update any apps
    3. Won't sync Gmail
    4. Won't back up my files

    I've tried clearing the Google Play and Google Play Services cache, uninstalling the updates, restarting, and the issue remains. At this point I'm thinking of just factory resetting my phone but backing up doesn't work either. Nothing happens when I click "Back Up'. This is really frustrating. Any ideas will be super helpful. Thanks!
    03-31-2017 03:44 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Have you already tried wiping the cache partition? https://support.t-mobile.com/docs/DOC-31522. Or see if it happens in Safe Mode? https://support.t-mobile.com/docs/DOC-31470
    03-31-2017 03:57 PM

Similar Threads

  1. Replies: 1
    Last Post: 04-02-2017, 06:59 AM
  2. Replies: 8
    Last Post: 04-01-2017, 02:38 AM
  3. Why my phone is auto vibrate
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 03-31-2017, 04:00 PM
  4. Was the ppicture frame widget deleted on the latest update
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 03-31-2017, 03:58 PM
  5. Replies: 1
    Last Post: 03-31-2017, 02:58 PM
LINK TO POST COPIED TO CLIPBOARD