1. AC Question's Avatar
    Help me:My s5 prime phone doesn't open audio files microphone mobile network .Software updates says failed.It opens camera,i can make photos but can't record videos says failed.I THINK I ACIDENTALLY DELETED DRIVERS .Know anybode how to help me?
    04-13-2017 09:10 AM
  2. Golfdriver97's Avatar
    Welcome to the forums. Perhaps your storage is too full? Can you show us a screenshot of your storage stats?
    04-13-2017 09:14 AM
  3. bledihbhbh's Avatar
    no i have done reset serveral times
    04-13-2017 09:27 AM
  4. bledihbhbh's Avatar
    i flashed os of my phone with odin and still the same problem
    04-13-2017 09:29 AM
  5. Golfdriver97's Avatar
    There aren't any drivers like you would find in Windows. Did the device update recently? As in did you get an OS update?

    Edit: Posted at the same time. Can you try an older version of the OS?
    bledihbhbh likes this.
    04-13-2017 09:29 AM
  6. bledihbhbh's Avatar
    my os version is 5.0.1 ....i cant do an update
    04-13-2017 09:32 AM
  7. bledihbhbh's Avatar
    it fails
    04-13-2017 09:32 AM
  8. Golfdriver97's Avatar
    Are you still able to boot the device?
    04-13-2017 03:34 PM
  9. bledihbhbh's Avatar
    yes ....its imei reads null and have no build number
    04-14-2017 11:23 AM
  10. Golfdriver97's Avatar
    Did the imei have a number before this all started?
    04-14-2017 02:11 PM
  11. bledihbhbh's Avatar
    04-14-2017 03:05 PM
  12. bledihbhbh's Avatar
    04-14-2017 03:13 PM
  13. bledihbhbh's Avatar
    i had a screen touch damage and when it was damaged i pushed (volum up +power+middle buton)-serveral times )just to see if my phone work and After 6 months I send phone to repair touch screen and i repaired it i powered it on then i seen that had this problem...i think i have deleted important files (speaker doesn't work ,it have no IMEI,camera works but no recording,videos and music cant play,etc
    04-14-2017 03:13 PM
  14. Golfdriver97's Avatar
    If you just got the device back, I would bring it back to them. Something must have happened when it was in their possession.
    04-14-2017 04:24 PM
  15. bledihbhbh's Avatar
    they just replaced touchscreen
    04-16-2017 10:57 AM
  16. bledihbhbh's Avatar
    do you know how to help me?
    do you have any idea?
    04-16-2017 10:57 AM
  17. Golfdriver97's Avatar
    I'm not sure what may have happened. Some of those connection ports can be pretty fragile. Something may have been damaged during the swap.
    04-16-2017 01:57 PM
  18. bledihbhbh's Avatar
    may be software problem or motherboard problem?
    04-16-2017 03:03 PM
  19. bledihbhbh's Avatar
    ask someone that knows and tell me if you can
    04-16-2017 03:05 PM
  20. Golfdriver97's Avatar
    I am not sure who to ask. I personally think it's a hardware problem. Since a repair shop did the work, is there an issue with bringing it back to them?
    04-17-2017 01:40 PM
  21. bledihbhbh's Avatar
    No i sent back to them today and they said we just replaced the touch screen...they said let the phone there and we will see if we can do something. Now im waiting.
    Thank you for your help.
    04-18-2017 09:44 AM

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