1. AC Question's Avatar
    The data isn't the problem as other apps like Whats App work. i
    It is a Motorola phone. Could it have something to do with a restricted network or parental controls? I have cleared the cache on you tube (On WIFI) and the app settings are not restricted to WIFI. but still no luck.
    04-16-2017 04:00 PM
  2. Javier P's Avatar
    Welcome to the forums. What Moto model does she have and which android version is it running? Is there any data saver option enabled in her phone?
    04-16-2017 05:28 PM

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