Phone keeps restarting

[AC Question]

I have the Samsung Galaxay S7 and recently got the new Android update; 7.0

Everytime I watch any YouTube video and then close the application down via the tabs on the bottom left, my phone restarts.

I have formatted/wiped my phone recently too and this hasn't changed anything.

Does anybody know what to do ?

 

[jeffhaskins]

I have the Samsung Galaxay S7 and recently got the new Android update; 7.0

Everytime I watch any YouTube video and then close the application down via the tabs on the bottom left, my phone restarts.

I have formatted/wiped my phone recently too and this hasn't changed anything.

Does anybody know what to do ?

Usually when it restarts instead of just force closing an app, that means it is likely an error in a .jar file. The only way to know for sure is to take a logcat. For this you would have to have dev options enabled and usb debugging turned on. You would also need adb and the adb drivers installed for your device. Then open a cmd window to the same path as your adb file and type

adb logcat > logcat.txt

Then while it's logging make the error occur.
Then you can exit the cmd window and open logcat.txt with notepad++ and search for FATAL. Then you can figure out what is causing the problem... Might be a missing method in the smali or a number of other things. Hope this helps some. Good luck.