1. AC Question's Avatar
    Bought phone but didn't get owners info to unlock phone in wizard setup can't get past needing previous owners Google account password
    06-27-2017 12:35 AM
  2. anon(9602380)'s Avatar
    Welcome to Android Central.

    You don't. Unless the previous owner supplies you with the their information. Thanks.
    06-27-2017 12:55 AM
  3. Amydawn's Avatar
    I resest my HTCD100l phone and now i dobt have prexioua google info what so i do
    07-21-2017 02:46 PM
  4. belodion's Avatar
    I resest my HTCD100l phone and now i dobt have prexioua google info what so i do
    Welcome.

    The same thing applies as in @firedept10's answer above.
    If the account is yours, Google Account Recovery may help. If not, it cannot help.
    07-21-2017 03:53 PM
  5. Rukbat's Avatar
    If you can't contact the previous owner, or s/he refuses to assist you, you bought a hand warmer, not a phone. But first (if at all possible), try contacting the previous owner. (And if you bought the phone through Swappa, and you can't get any help from the previous owner, contact Swappa - they don't allow sales like that. They may be able to get you some money back. If you paid via PayPal, contact them - they usually rule in the buyer's favor, and they do reverse the charge.)
    07-21-2017 04:06 PM

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