1. BigBoss2230's Avatar
    To begin, I have a Galaxy s7 active running Android 7.0. A couple days ago, my phone started to act weird where it would randomly open the Playstore and then progressively got worse as random ads would pop up on my phone. Thinking that I got Malware on my phone, I downloaded DFNDR and when I did a system scan, it detected malware called Trojan.Hiddad.Ax and could not get rid of it. I then downloaded Super Cleaner and it was found the exact same malware and tried to uninstall it. When i tried to do that, a message appeared saying, "Can't uninstall because this package is an active device administrator. " I turned on android device manager and that did not help and then I turned it off and that also did not help. I can't find the package when viewing all my apps as well and now I do not know that to do. Any advice will be appreictaed.
    06-28-2017 09:17 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Does the same thing happen in Safe Mode? https://support.t-mobile.com/docs/DOC-28008

    If so, then the malware is probably installed to the system root. In this case, you'd have to try reinstalling the firmware on the phone, either using Smart Switch (http://www.sammobile.com/forum/showthread.php?t=29914) or Odin (http://forums.androidcentral.com/amb...interface.html).
    06-28-2017 10:32 PM

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