08-23-2017 06:54 PM
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  1. AC Question's Avatar
    AC Question
    I am using my sisters galaxy grand prime now and I can't delete her gmail account.
    i had to reset the phone but It's not working .it requires her old email address. i have typed it but the process ends and they tell me there is an error. Nothing seems wrong at the beginning but when it ends den 'error ' shows up .what should I do?
    08-23-2017 05:31 PM
  2. belodion's Avatar
    belodion
    Co-Ambassador Team Lead
    🙋Unless the correct details are entered, there is nothing you can do. Your sister needs to remove her account from it.
    08-23-2017 06:51 PM
  3. Chris5483's Avatar
    Chris5483
    Try factory reset. Or did you do that when you said reset?
    08-23-2017 06:54 PM
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