How do I remove the pin lock on my Galaxy Core Prime?

[genah Johnson]

I followed the steps to remove my pin lock. After I put my pin in the swipe option is shaded and won't allow me to choose swipe. I seen on here steps to go to my WiFi, turn it on then long press WiFi. It won't allow me to do that either. How can I get this pin off my phone?

 

[B. Diddy]

Welcome to Android Central! Are you stuck on the lockscreen now? Try using Samsung's Find My Mobile to remotely change your password. https://findmymobile.samsung.com/

 

[chanchan05]

Is the phone issued by a company? Or did you buy it yourself? From where did you buy it?