software update failed

[Android Central Question]

i tried to do an updat eon my note 4 and it stopped like 83% into the update. it has been on this same screen for hours now. Any advise guys?

 

[B. Diddy]

Welcome to Android Central! This is an over-the-air system update, right? You may just have to pull the battery to force a shutdown. Then boot into Recovery and wipe the cache partition: https://support.t-mobile.com/docs/DOC-28932. Now see if you can update it again.