Unable to change Hangouts notification sounds, and yes storage access is allowed. Any help?

[Android Central Question]

I tried restart/clearing data/cache/force stop, and nothing works. I need to have different sounds for work and personal so i can react quickly to work stuff.

 

[B. Diddy]

Welcome to Android Central! Where does the process seem to break down? When you go to the Hangouts menu to change the default notification tone, do you get a list of all available tones? When you select a tone, does it play a sample for you? After you select the tone, does it show as the default tone in the menu?

 

[CrisMind]

I try both in general settings as well as individual messages/groups. It opens, shows the list of available sounds, and plays a sample. I select one and click set notification tone, the list closes, and it's still shows the default for sound. Doesn't change

 

[B. Diddy]

Which phone do you have? Are any of these tones saved to an SD card (if present)?

 

[CrisMind]

I have an LG G6 and they saved internally, not on .y SD card

 

[B. Diddy]

Hmm, can't wipe the cache partition on that phone. Do you have any 3rd party apps intended to control sounds or notifications?

 

[CrisMind]

I usually use Zedge

 

[B. Diddy]

Try temporarily uninstalling Zedge, just to see if it's related.

 

[CrisMind]

still no luck

 

[B. Diddy]

Hmm, running out of ideas. Does this happen only with custom tones, or also with preinstalled tones?

 

[CrisMind]

I can change it to the preinstalled tones on the phone, but nothing that I download

 

[Javier P]

I can change it to the preinstalled tones on the phone, but nothing that I download

Have you already tried copying those files to the ringtones folder?

 

[Javier P]

I can change it to the preinstalled tones on the phone, but nothing that I download

It seems Zedge is working a bit different now. See here.

https://forums.androidcentral.com/showthread.php?t=849975

 

[rpwl]

I have a similar problem. and I also gave Hangouts all 7 permissions on Android 7.0. In Hangouts, I changed the "Incoming calls" "Sound" to a ringtone I desire for junk calls (those calls from people not in my Contacts). I then went to the SMS conversation for a particular Contact, and changed the "Call ringtone" to a ringtone different from the ringtone I use for junk calls. That ringtone for the Contact played fine when I chose it, and the name of the ringtone shows written under "Call ringtone" in the Options menu for that Contact. However, whenever that Contact calls, I get the ringtone for junk calls, not the ringtone shown as the one for that Contact. Is there a way to make Hangouts actually use the ringtone set for a specific Contact? It should be noted that my contacts don't use Hangouts to call me, they just use a regular phone dial out, so maybe if they were using Hangouts it would work. It should also be noted that when I choose a Contact-specific ringtone in Contacts for my carrier phone number (rather than my Google Voice number for Hangouts), that Contact-specific ringtone works fine (it doesn't use the ringtone it would use had I not chosen a different one for that Contact.)