Sony Z5C not detecting headphones

[Android Central Question]

While I was listening to music, the phone suddenly stopped playing through the cans (Sony MDR-ZX310AP), and through the speakers.

I used the headphones with my laptop and 3DS, and everything worked properly; sound came through the headphones.

I then tried using other headphones and earbuds with my phone, and again - everything worked properly. I also cleaned the headphone socket, but to no avail.

I can't really tell what's the issue is here. Both devices seem to work fine, just not with each other.

 

[B. Diddy]

Welcome to Android Central! Sorry for the basic question, but are you certain the headphone plug is pushed all the way in? Some jacks can be pretty tight, which makes the user a little leery of pushing a headphone plug in too hard. That can lead the plug to be not fully seated, and increase the chance it loses contact.

 

[brunja]

Welcome to Android Central! Sorry for the basic question, but are you certain the headphone plug is pushed all the way in? Some jacks can be pretty tight, which makes the user a little leery of pushing a headphone plug in too hard. That can lead the plug to be not fully seated, and increase the chance it loses contact.

Yep, tried that. Still not working. Smart connect is disabled, and has been for a while.

On another forum, a user asked me if the 'Unsupported Headset' app had any storage; which it does - 16kb. I was thinking of clearing this and seeing how it goes.

 

[brunja]

i tried clearing the the app, still not working.

 

[B. Diddy]

Does the same thing happen in Safe Mode as well? How to turn on safe mode on Sony Xperia Z5 Compact

 

[brunja]

Apologies for the late reply, the same thing does happen in safe mode.

 

[Dano1200r]

Go to connections, Bluetooth, select your headphones select forget. Enter search mode and repair. See if you get sound.

 

[brunja]

Go to connections, Bluetooth, select your headphones select forget. Enter search mode and repair. See if you get sound.

My headphones are wired, but I cleared my connections anyway.
What do you mean by 'search mode and repair'?

 

[Dano1200r]

My headphones are wired, but I cleared my connections anyway.
What do you mean by 'search mode and repair'?

Nvm, since they are wired. A common reason your cans maybe cutting out is that a notification occurs while you are listening to music which pauses the music app. Have you noticed this?

 

[brunja]

Nope. whenever theres a notification the music gets quieter for a few seconds then goes back to normal.