1. AC Question's Avatar
    Hlw frnd, I'm Nakul my contact no. [removed] frnds mere pas Coolpad note 5 mobile ek din isme setting mai se fingerprint lock ka option ka gayab h gya i did reset again n again but fingerprint lock r not come back I am very sad pls any one help me
    Harshal Khankal likes this.
    06-17-2017 10:19 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Sorry, I'm not sure what language you're writing in. Can you try writing completely in your language, so that Google Translate can more easily recognize it? Or, if possible, write the question completely in English.
    06-17-2017 05:59 PM
  3. Shivani Rukia's Avatar
    Welcome to Android Central! Sorry, I'm not sure what language you're writing in. Can you try writing completely in your language, so that Google Translate can more easily recognize it? Or, if possible, write the question completely in English.
    I also have this problem. He said that the option for setting up your fingerprints and even the separate inbuilt options you had in coolpad to access this feature disappeared from the settings and phone. It's honestly freaking me out. It was fine an hour ago and now I can't unlock my phone via fingerprint sensor. Please help.
    08-06-2017 08:15 AM
  4. B. Diddy's Avatar
    Welcome to Android Central! Thanks for the translation. So are you saying that it's asking you for a password or some other unlock option that you didn't set up? Or is it defaulting to no lockscreen, and not letting you set up any screen lock?
    08-06-2017 10:07 AM
  5. Shivani Rukia's Avatar
    Welcome to Android Central! Thanks for the translation. So are you saying that it's asking you for a password or some other unlock option that you didn't set up? Or is it defaulting to no lockscreen, and not letting you set up any screen lock?
    For my coolpad, I had initially setup a pattern lock screen along with the finger sensor so I could unlock either way. I can change the settings for my lock screen, there's no problem there. Just the whole fingerprint options disappeared from settings. And I can no longer unlock my phone via fingerprint. It seems like the options set off and now I can't access any settings for fingerprint setup.
    08-07-2017 04:12 AM
  6. B. Diddy's Avatar
    Try wiping the cache partition -- I assume the steps for the Note 3 work for the Note 5: CoolPAD Note 3 Lite - Recovery Mode - HardReset.info
    08-07-2017 12:47 PM
  7. Android Central Question's Avatar
    Hlw i m vivek i have the smartphone which name was coolpad note 5 in this it also have fingerprint sensor which work nicely but suddenly the fingerprint sensor was not responding and the app and the fingerprint option from setting is missing please help me
    11-26-2017 06:49 PM
  8. Pathakjr's Avatar
    Did your problem got solved? . If yes then how. I am having the same problem in same device
    12-15-2017 07:55 PM
  9. Android Central Question's Avatar
    After using 8 months suddenly my fingerprint app is missing in the phone. So please tell me how to get again that app
    Kumaresan kk likes this.
    12-28-2017 12:25 PM
  10. Nagendar's Avatar
    Sir my name nagendar coolpadnote5 fringerprint sensor lock option missing setting lo
    12-31-2017 09:26 PM
  11. Gnanavel Vels's Avatar
    I am also having same problem in this same model mobile anybody please help me how to resolve this problem and recover
    01-07-2018 02:03 AM
  12. belodion's Avatar
    Failure of the sensor, perhaps?
    01-07-2018 08:12 AM
  13. Dhilip Kumar1's Avatar
    Coolpadnote 5 fingerprints settings missing pls help
    01-11-2018 09:52 AM
  14. belodion's Avatar
    Not failure of the sensor, then?
    01-11-2018 11:50 AM
  15. Kiranmysore's Avatar
    Hi, I have a mobile oukitel k6000 plus, suddenly from today I can't see the finger print option under security section of settings and it does not give me an option of rubber print while logging in to mobile (unlocking).

    Please let me know of anyone lessee is facing similar issue and possible solution for this problem. Thanks in advance.
    01-13-2018 06:41 PM
  16. Android Central Question's Avatar
    In my Coolpad note 5 mobile fingerprint sensor is not showing
    01-17-2018 03:47 AM
  17. belodion's Avatar
    Has it ever done so?
    01-17-2018 06:34 AM
  18. Android Central Question's Avatar
    I dont understand why my coolpad note 5 got suddenly fingerprint application missing. And i cant the fingerprint application anymor and its not working. And i got to see so many people facing this problem with coolpad note 5 cellphone. And i dont get to see any responds from customer service. [impolitenesses deleted]
    01-19-2018 06:53 AM
  19. Android Central Question's Avatar
    Hello i am mahesh ..and i have coolpad note 5 new mobile...,this worked good but sunddaly. My fingerprints aap is missing in my phone plz...help me
    01-20-2018 09:26 AM
  20. Android Central Question's Avatar
    In coolpad note 5 mobile.. fingerprint app is missing
    Place help me. How to retacke this app
    01-31-2018 01:50 AM
  21. belodion's Avatar
    What fingerprint app?

    The manufacturer’s customer support may help.
    01-31-2018 06:54 AM
  22. mahipal reddy2's Avatar
    in sitting fingerprint not shoing
    02-01-2018 07:37 AM
  23. belodion's Avatar
    I think you all ought to contact the manufacturer’s customer support for advice about this. Since no solutions are forthcoming from members, there isn’t much point in other posters posting further about the same problem, but I’ll keep the thread open in the hope of feedback from those who do seek such advice.
    02-01-2018 07:47 AM
  24. Android Central Question's Avatar
    Few months ago in my coolpad note 5 finger print scanner system app was working and suddenly one day the app was disappeared,what to do??? I have tried all your advices like safe mode,reboot etc. will you plzzz help me???
    02-02-2018 02:26 PM
  25. belodion's Avatar
    Have you considered contacting the manufacturer's customer support?
    02-02-2018 07:26 PM
43 12

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