1. Android Central Question's Avatar
    My phone got trapped in a boot loop yesterday. I was trying to take a picture. Open camera wouldn't close and it was so, so hot. Never got hot like that before. So I took the battery out, then it rebooted to a bootloop, first time ever. Power was only 15% so I charged it, no difference.

    The thing is, I put a ripple wallet on there, the DAY before! I wrote down the six recovery words but didn't realise the little text file that saves with it (toast wallet) is required... so it's a bit pressing now.

    I can reboot into recovery, but the options are:

    *factory test
    phone auto test
    PCBA single test file
    phone single text file
    phone info
    pcba test report
    phone test report
    tp firmware upgrade
    restart
    shutdown.

    I've looked at a few youtube videos of people accessing the recovery menu on my model of phone, but their menu is different to mine, so it's like the software is different or something.

    The phone is a Wiko Jerry, I bought it in Thailand. I've installed a couple of things recently. One was the nova launcher. The other was open camera, which was OK but would never close for some reason. I think the android version was 5 Marshmellow but I don't know the exact version. The phone isn't rooted. Thanks for any ideas.
    01-09-2018 08:34 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Just to be sure, is this how you're getting to Recovery Mode? WIKO Jerry - Recovery Mode - HardReset.info

    Here's a video as well:

    01-09-2018 11:47 AM
  3. lifemagic's Avatar
    Thanks.

    Not exactly the same. In the video, he presses the power and the top end of the volume button. Nothing happened when I did that so I was pressing the power and the other end of the power button.

    But I just tried it again like in the video, but held it for about 20 to 30 seconds to be sure, and it worked. Now I have the wipe option! Thank you!

    Just to be sure... there is no way to access the decide memory? I have to wipe it and lose all, right?
    B. Diddy likes this.
    01-10-2018 04:34 AM
  4. lifemagic's Avatar
    What about 'wipe cache partition', shall I try that? My ripple key is in the root folder.
    01-10-2018 04:38 AM
  5. B. Diddy's Avatar
    Wiping the cache won't erase any personal data, so that's your main option.
    01-10-2018 11:03 AM
  6. lifemagic's Avatar
    Bah, didn't work.
    01-12-2018 06:39 AM
  7. B. Diddy's Avatar
    Sorry to hear that. I can't think of any other option at this point. Trying to reinstall the firmware would act like a factory reset, so that wouldn't help you.

    How long have you let the phone rest before trying to power it on? If it was overheating, maybe you need to let it sit for a few days without trying to turn it on, then give it another go.
    01-12-2018 12:59 PM

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