01-10-2018 07:55 PM
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  1. Tegar Sitompul's Avatar
    Tegar Sitompul
    So, there's a thing on my phone where at random times, I can't scroll up or down. Then when I go to the home screen, there's this grey rectangle box. What do I do? BTW, I am using an Alcatel A30
    Attached Thumbnails Help. I can't scroll up or down on my phone!!!-screenshot_20180108-171859.jpg  
    01-09-2018 07:02 PM
  2. Tim1954's Avatar
    Tim1954
    Trusted Member
    Q&A Team
    The Google box thing you can remove if you long press it and remove /delete widget.
    Not sure about scroll as I don't know what launcher you are using... It will be in the launcher settings somewhere.
    You could go to settings... Find your launcher... (may be hidden in system apps)... Clear cache... Force stop launcher....
    Try again...
    01-09-2018 10:35 PM
  3. Tegar Sitompul's Avatar
    Tegar Sitompul
    I removed the widget but the gray box goes into my app icons and I'm using the default nougat launcher. I'm pretty sure that this could be a hardware issue with the sensor
    01-10-2018 07:55 PM
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