Cracking phone while on calls

[Android Central Question]

Cracking noise on other end

When I'm on a call the other person I'm talking to says it's crackling and I sound far away.

 

[belodion]

Re: Cracking noise on other end

A faulty device perhaps?
It may also be worth speaking to your carrier.

 

[B. Diddy]

Welcome to Android Central! Do you mean that the people on the other end of the call hear lots of crackling? If so, does it also happen when you use speakerphone, or a wired or Bluetooth headset?

 

[Shannon Freeman]

Yes, when I'm hooked to my car and speaker phone. I can't hear it but they can??? Well no matter of I'm hooked to bluetooth or not. Just all calls on the other end are cracking and say I'm far away.

 

[Shannon Freeman]

Re: Cracking noise on other end

I have had this Note 3 for about 5 years. It has been a great phone until around December. Then the cracking started happening. I've checked the voice call under phone settings and it's unchecked. Next step please?

 

[belodion]

Re: Cracking noise on other end

Two threads merged.

 

[B. Diddy]

I agree with belodion, it's probably a hardware issue. See if it happens in Safe Mode as well: https://support.t-mobile.com/docs/DOC-27712

 

[Shannon Freeman]

Thank yall for responding so quickly. I have my phone on safe mode and will try it. What does that mean exactly. And is it going to have that icon stay on my phone always?

 

[Shannon Freeman]

Re: Cracking noise on other end

What does 2 threads merged mean. I am by no means a phone tech person lol

 

[Shannon Freeman]

Do I need to look into getting a new device?

 

[Shannon Freeman]

Ok I tried safe mode and it works but all my apps like messenger my games,etc are all unavailable!!

 

[Dano1200r]

Re: Cracking noise on other end

Do you mean that now your phone works without crackling?

 

[B. Diddy]

Merging threads means that a Moderator took two duplicate threads from the forums and merged them together, so that we don't have two separate but parallel discussions going on.

Safe Mode temporarily disables all 3rd party apps you installed. This can help narrow a problem down to something you installed vs a system or preinstalled app. Since the crackling stopped in Safe Mode, that implies that some app you installed is causing the problem -- but the challenge now is to figure out which app. Unfortunately, there's no easy way to do that, besides uninstalling apps one by one and seeing if the problem goes away after each uninstall.

 

[Rukbat]

If you installed a call recorder, try uninstalling that one, since it would have a direct effect during a phone call. (And I can tell you that almost no call recording apps work with a Note 3. Almost. Call Recorder is the only one I've ever found that does.)

 

[Shannon Freeman]

I have no call recorder ever installed so that's not ot. I will start uninstalling apps asap to figure out which has caused the bug. Thank you so much for yall answers.

 

[Shannon Freeman]

Thank you. Working on uninstalling 3rd party apps asap.

 

[Shannon Freeman]

Re: Cracking noise on other end

Yes Dano it worked without cracking noise on safe mode

 

[Dano1200r]

Re: Cracking noise on other end

Yes Dano it worked without cracking noise on safe mode

I think that your app reduction will find the culprit. Something with microphone permissions is where I would start.

 

[Shannon Freeman]

Re: Cracking noise on other end

Yes it worked 100% I deleted all apps just to get it over with instead 1 by 1. Thank you!