'Can't play video. Video codec not supported' - Gallery won't play videos

[Android Central Question]

Hello,

I am currently using the Samsung Galaxy S8, and when importing a video that I created to the gallery (With the sole purpose of sharing it elsewhere, such as Instagram) it refuses to play, with the statement: 'Can't play video. Video codec not supported'.

Any way around this? Has anyone found a fix?

I only need videos in my gallery to play so that I can share them onto other platforms, so apps such as 'VLC' won't help (Unless of course you can share from them)

Thanks, hope there is a fix out there!

 

[B. Diddy]

Welcome to Android Central! What format is the video in? Is it a video you created using the phone's camera app?

 

[Zeupo]

Hey (I was the one who wrote the forum),

The video is currently an MP4, and I created the video through Adobe Premiere Pro on my laptop, to which I then emailed it over via gmail. I had hoped to then send it over to Instagram, but unfortunately the video refuses to play.



^^ Screenshot of what is displayed.

Thanks!

 

[B. Diddy]

I wonder if Adobe does something specific to the file that makes it problematic to play on Android. Can you try playing it using the Google Photos app?

 

[Zeupo]

I've tried, however no success! I wonder what's wrong, so odd!

 

[Rukbat]

What's wrong is that you don't have an app that can play that format. ("mp4" is just the envelope type, not the video format.) VLC should be able to play it, and that's what you might have to do.

In the future, make your videos on the phone if you want to share them. (Even so, some phones won't play them because they don't have an app that will, so the other people - the ones whose phones can't play them - will have to install VLC.)

 

[ManiacJoe]

Hey (I was the one who wrote the forum),

The video is currently an MP4, and I created the video through Adobe Premiere Pro on my laptop, to which I then emailed it over via gmail. I had hoped to then send it over to Instagram, but unfortunately the video refuses to play.

...

Thanks!

When exporting the video from Adobe Premier Pro, you have the choice from multiple video encodings. Sounds like you picked an encoding that your phone cannot read. If this is what happened, the simple solution is to export the video again using a different encoding.

 

[KrishestMrKrish]

I'm having an identical issue to this.

I am trying to play a video on my Samsung S8 that i have edited in Adobe Premiere Pro but it comes up with the same message.

I want to send it my friends through instagram direct messages so, therefore I dont think VLC video player would not help.

I'm having trouble finding the endcoding settings in the export menu.

 

[Nam Pham 123]

Hi, I'm having the same thing as you and I`m also using an s8.
I try to find anything that can help but cant find any, if you've found a way to solve this please let me know.
But I try to post my video on youtube and use youtube video online converter to convert and download it back to my computer then i CAN put it on my s8.
If you dont have any good ideas just fo what i did
Good luck

 

[she92]

hello,

does anyone has answer for this problem?

its seem like i still can't export my video from Premiere Pro CC (2018) to my Samsung S8.

it shows that "can't play video. Video codec not supported".

yes, it can be played using VLC but if i want to post it on third party account like Instagram, it can't be done.

can anyone help me with it?

thank you