Why does HTC Mail app keep crashing?

[Android Central Question]

On HTC 10 - Within in last two days HTC Mail app started crashing when ever I reply to a message or start a new email message.

 

[mvukoman]

Removed Chrome updates. Now it works.

 

[B. Diddy]

I strongly recommend that everyone in this thread send feedback to Google (either through Chrome's help menu or the system settings help/feedback option), letting them know about the problem. They're more likely to fix the problem quickly if they get a lot of input about it.

 

[Karandar]

Rolling back the Chrome update fixed mail for now

HTC U11 Android 8.0 fully updated

Thank you so much for the work around

 

[tyrne12345]

Hi

Thanks all - this was a total headache from 2 days ago and works if you disable Chrome

 

[hshilo]

The problem is that if you uninstall chrome some of the other apps stop working (twitter etc); any idea when the this is to be fixed?

 

[martinfielder]

The problem is that if you uninstall chrome some of the other apps stop working (twitter etc); any idea when the this is to be fixed?

Yes agree, Twitter and Scribble.....so far stop working but I need mail more than those.

 

[DFSNapa]

Wow, if our best course of action is to ask Google to update something in one of its core apps, we have a real problem.

This is something HTC needs to fix and fix it soon!

 

[Gyptians]

It’s Chrome and Android System Webview. HTC Mail is not the culprit. Rollback Chrome.

Sorry. Redux.

 

[TruckDrivingPottymouth]

Disabling Chrome and installing Chrome Canary fixed it on my HTC 10. Unfortunately the phone itself is still rebooting, just not when I reply to emails. Between HTC and Google I'm wondering who screwed up this otherwise great phone.

 

[peter schneider1]

I had the same problem with my HTC 9. I found that if I UNINSTALL Chrome,(i can't really uninstall it but i go to the previous version) the problem goes away.

The only problem is, because Chrome & Goggle are both part of HTC, the Chrome App automatically "updates" every night, so every morning, I have to go in and uninstall/ go to the earlier version and then my email works fine again.

It's annoying but until Goggle/Chrome/HTC comes out with a FIX, that all I can do.

Hope this helps.

 

[Andrew Lencioni]

Adding to the choir here. Same issue, same solution. Come on Google. fix your update!

 

[B. Diddy]

There have been some recent updates to Chrome and Android System Webview -- has anyone tried re-updating and seeing if the problem persists?

 

[laziodroid]

Henrik - Thank you!! I would have factory reset the whole phone and eventually got back to this point and would have lost my mind. F U Google

 

[ZenAkrua]

I got an update for the HTC Mail app today and this issue is now resolved.

 

[ZenAkrua]

FYI this also seems to have resolved the Google Play Store crashing, and the fingerprint sensor on my HTC U11 refusing to unlock the phone.

 

[RightSideLondonRoad]

Got an HTC Mail update today, installed it and the Chrome update - everything now working

 

[Scott Butler1]

Thanks Henrik. Worked a treat!

Worked great for me too!

Thanks Henrick!

 

[plummerl]

From glancing at the web today, HTC updated the Mail app on 28 March and fixed the issue with Chrome.

Minor problem, I go to Google Play to update the HTC Mail app and it is not showing under My Apps! Going to Google Play (web), the HTC Mail update shows up and is showing "This app is incompatible with your device."

My device is the HTC One M9, model HTC6535lvw (Verizon model). WTF????

 

[filmcryx]

Same here, also with the same model of HTC M9, also Verizon.

For a brief, shining moment this morning my husband's HTC Mail worked alongside Chrome but then the phone received another Chrome update and HTC Mail began crashing again while trying to write a new email message.

So we're back to the workaround and hoping (again) for a quick fix.

From glancing at the web today, HTC updated the Mail app on 28 March and fixed the issue with Chrome.

Minor problem, I go to Google Play to update the HTC Mail app and it is not showing under My Apps! Going to Google Play (web), the HTC Mail update shows up and is showing "This app is incompatible with your device."

My device is the HTC One M9, model HTC6535lvw (Verizon model). WTF????

 

[plummerl]

Same here, also with the same model of HTC M9, also Verizon.

For a brief, shining moment this morning my husband's HTC Mail worked alongside Chrome but then the phone received another Chrome update and HTC Mail began crashing again while trying to write a new email message.

So we're back to the workaround and hoping (again) for a quick fix.

I had a long chat with HTC yesterday. They have elevated the issue to their Special Projects Team, who will be contacting me next week.

In the meantime, I downloaded the HTC Mail app update (28 March) to my phone directly (Download HTC Mail 10.70.1031252 apk - APK.CO). Executing the download (and ignoring all the warnings about non-compatibility) installed the latest update (10.70.1031252). I've updated Chrome (also turning back on auto-updating) and everything is working fine.