04-29-2018 04:27 AM
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  1. Android Central Question's Avatar
    Android Central Question
    I have been having this problem for 2 days. I am using my phone and suddenly it restarts. And it is not a typical restart. The phone just stops working for a second, then the pulsating samsung logo appears and then we are back at the lock screen.
    Dont know why this is happening, so please help me.
    04-29-2018 04:20 AM
  2. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Welcome to Android Central! How often does this happen? See if it persists after a system cache partition wipe: https://support.t-mobile.com/docs/DOC-28028. If it does, then see if it happens in Safe Mode as well: https://support.t-mobile.com/docs/DOC-28008
    04-29-2018 04:27 AM
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