Unfortunalety android.media.process has stopped

[Android Central Question]

Hi. My Galaxy Note 3 (5.0) shows error "Unfortunately android.media.process has stopped" when it receives an image from Galaxy A3 2016 (7.0) and Galaxy Tab S (6.0) and received images don't appear in Gallery. Deleting images solve the problem. But the phone normally receives an image from Xiaomi Mi Mix (7.0), no problem. I've flashed Jelly Bean to Note 3 and everything was ok, but updated again to Lollipop problem still exists. Please note that clearing caches or resetting something really don't work. How can I fix it?

 

[B. Diddy]

Welcome to Android Central! Are those images saving to Internal Storage or the SD card? If the latter, try a different card, in case that card is corrupt.

 

[ParvizBabakishiyev]

Thank you for your answer. All images are saving to internal storage. There is no sd card on the phone. Can this be a software problem?

 

[B. Diddy]

How are these images being received? Via email, some messaging platform, or Bluetooth?

 

[ParvizBabakishiyev]

Via Bluetooth, uploaded and downloaded from the cloud, the error appears every time when it receives an image. But I was able to point out the problem. I took a picture with Galaxy A3 2016, sent it to the Windows and cleared personal information from the image, sent it again to Note 3, works. I think some fields added by newer Samsung Phones cause the problem. Thank you for answers