1. jeffrok's Avatar
    Hello,

    The last two phones I've had, a Nexus 6P and a Moto Z Play Droid, have not given me the option to restore from.. here's the exact scenario:

    I had the Nexus 6P for awhile but gave up after a few specific app problems, so I bought a Moto Z Play Droid.. made sure my 6P was set to backup Android data to my Google account before buying the Z Play..

    When I set up my Z Play, the only backup available to restore data from was my old Samsung Tablet that I never use. I had to select apps and settings to install manually.. a pain.

    This week I got an unlocked Moto Z2 Play, and using the same Google account as the Z Play, activated the phone. Once again, only my tablet's backup was an option to restore from, not my Z Play or even my Nexus 6P. Just that one old device was the restore option..

    Anyone know how I can fix this so that when I have future phones/devices, the backup and restore process actually works?

    Thanks!
    07-06-2018 02:10 PM
  2. Golfdriver97's Avatar
    Welcome to the forums. Not sure what to suggest, since I am under the impression that this is on Google's side.

    I can ask around if anyone else has other ideas
    07-06-2018 04:55 PM
  3. Laura Knotek's Avatar
    Welcome to Android Central.

    Have you tried Helium? https://play.google.com/store/apps/d...ikdutta.backup

    I used it when I switched from a Moto X Pure Edition to an LG V20.
    Golfdriver97 likes this.
    07-07-2018 01:26 AM

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