1. Android Central Question's Avatar
    I was playing the phone on my game playing a game Sorry on my phone that was already on my phone I never set up a Google account a Gmail account and while I was playing the game the phone went black I hit the power button because I thought I'd done it myself and when I did it was factory resetting well I get all the way up to enter my email password it says checking info and then it won't let me in it keeps saying wait 24 hours and I've been waiting for 2 weeks
    10-02-2018 09:07 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Has this always been your phone, or did it belong to someone else before? If you never set up your Google account on it, then it's possible that a previous owner did, and the phone is asking for that person's Google account and password. That's Factory Reset Protection, which is intended to discourage a thief from stealing a phone and doing a factory reset to make it their own.
    10-03-2018 07:07 PM

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