11-22-2018 12:00 PM
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  1. Android Central Question's Avatar
    Android Central Question
    My wife's Samsung Note 8 started automatically upgrading Android and has been at "Optimizing app 124 of 124" for the last approximately 5 hours.
    She can not restart or even shut the phone down.
    Help!
    11-22-2018 09:44 AM
  2. Rukbat's Avatar
    Rukbat
    Ambassador
    Moderator
    There's one thing to try before getting help - hold the power switch in (15-30 seconds) until the phone restarts. It will show "Optimizing app 124 of 124" but that might kick it and get it going again. (It may take a few minutes to optimize, but not 15 minutes.)

    If that doesn't get it going, bring it to your carrier and ask for help. (They might reflash the update - or the whole ROM might have to be flashed, so I hope your wife keeps her phone backed up.)
    11-22-2018 12:00 PM
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