Why is my phone stuck in logo when I open it up and won't turn on?

[Android Central Question]

I turn off my myA9 DTV and when I open it up it wont open and only stuck on its logo. this also happen when i once restart my phone it stuck on the logo for a long time then when i remove the battery and put it back it suddenly open up but now nothings happen it just keep on displaying the word "my|phone" and nothing more. please help me.

 

[B. Diddy]

Welcome to Android Central! That usually means either firmware corruption or hardware failure. See if you can boot into Recovery and wipe the cache or do a factory reset as shown in this video:

https://www.youtube.com/watch?v=jrTHvl_h0sE

 

[Riza Go]

Hello I am helping someone fix the same issue - i did what you instructed but still stuck at the myphone logo. What else can be done?

 

[anon(10614692)]

If the instructions didn't help it may be a hardware issue which is best checked out at a repair shop