1. Android Central Question's Avatar
    I factory reset my phone, I verified my email and password and it said "unable to sign into device due to an unknown error. Please try again in 24 hours or try a different account." Well, I did wait 24 hours and tried three different accounts. Why is it not working?

    Please help...
    12-01-2018 12:54 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Was this always your phone, or did you get it from someone else? If it was someone else's, it might be Google's Factory Reset Protection in action, which requires the previous owner to remove their Google account from the phone before doing a factory reset. If the account isn't removed, then the phone will expect you to enter that account and password, not your own.
    12-01-2018 07:24 PM
  3. ariaplotner6's Avatar
    It has always been my phone I bought it brand new. It only had my account on it. And when I did sign in it didn't work.
    12-02-2018 12:55 AM
  4. B. Diddy's Avatar
    Did you change your Google password in your Google account around the same time you did the factory reset?
    12-02-2018 01:14 AM

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