How do you remove hacker

[HeatherO3]

Someone with access to my phone and Google account has hacked my phone . It keeps saying shared internal storage. Factory reset and she. Opened new Google account. Nothing works

 

[Golfdriver97]

You might want to check this out: https://support.google.com/accounts/answer/46526?hl=en

 

[hellosailor]

Heather your Gargoyle account and your phone have little to do with each other and your post omits a lot of information, making it very confusing. Follow the link above to reset the old Gargoyle account and take it back. If you take it back and reset the password it should be secure. Unless someone has hacked your computer or home router and is still getting your new credentials. Resetting your phone to factory should have cleared it but your best bet is to ask your carrier for help, to wipe it, test it, and download Lookout or another security tool.

 

[B. Diddy]

Welcome to Android Central! Where are you seeing the "shared storage" listing? I think it just refers to the storage area that users can access (as opposed to the storage area that is protected by the system, so that the user can't muck around with important system or app files): https://developer.android.com/guide/topics/data/data-storage