why cant i delete or update apps

[Android Central Question]

someone has a companion account on my phone without premission. it will not let me delete or access the apps that they put/compromized. I already factory reset the phone and its still messed up so i assume its in the system or rom. please help. samsung J7 star

 

[B. Diddy]

Welcome to Android Central! What do you mean by a companion account? Go to Settings>Accounts -- do you see any accounts there besides yours? Has this always been your phone, or did you get it from someone else? Does someone else supervise your account, like a parent or guardian?