1. Android Central Question's Avatar

    I think I have an issue reported by users early last year but cannot find any new info on it.

    I bought my phone as a refurbished but in pristine condition and was installed with Android 9.

    Basically when I connect BT to my BT speaker it works fine but then after a while crackles or disconnects (even though it says it is still connected on the phone) or if I switch apps e.g. play, Amazon, YouTube etc. After a few switches it disconnects and starts playing through the phone speaker.

    I have tried every fix I can find but to no avail, including...

    -factory reset
    -safe mode
    -changing codecs settings
    -changing other developed BT settings
    -repairing etc

    This also happens I think on my car when I flip between songs and a call.

    I have gone through this all with Google and they want me to warranty replace it. But before I go through that wanted to check I hadn't missed something.

    It seems mad that a flagship phone has such a basic issue!
    01-05-2019 02:13 PM
  2. Drandy35's Avatar
    Sorry I am a member, just submitted it as a guest sorry!
    01-05-2019 04:37 PM
  3. B. Diddy's Avatar
    Welcome to Android Central! You've already gone through all of the important troubleshooting steps. I'd suspect a problem with the Bluetooth radio. Regardless of the company, any flagship phone can have some lemons (even from vaunted Apple), so I'd go for the warranty replacement.
    01-06-2019 01:38 AM
  4. Drandy35's Avatar
    Yes fair point

    I thought it was worth just checking
    B. Diddy likes this.
    01-06-2019 06:09 AM

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