1. Android Central Question's Avatar
    I've created a sound in a .wav file I want as my notification. Plays fine on my laptop. But after uploading it to the device through Bluetooth, moving it into the Notifications folder and then changing the settings it plays some other notification sound, as if what I select is actually pointing to one of the default sound files.

    I've tried it three times naming it three different things and keep getting the same result. Help!
    01-15-2019 10:03 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Which phone? When you select that custom tone in your Settings>Sounds menu, does it play a sample for you, and if so, is it the correct sample?
    01-16-2019 01:43 AM
  3. drewturney's Avatar
    It's a Samsung Galaxy S7 Edge. I upload the file and use File manager to put it in the Notifications folder. Then when I go to Mesages>Settings>Notifications>General notifications or New Messages and select the file I uploaded it plays one of the generic/default tones.
    01-16-2019 08:29 AM
  4. B. Diddy's Avatar
    Is the /Notifications directory on Internal Storage or the SD card?
    01-16-2019 10:29 AM
  5. drewturney's Avatar
    This is in the internal storage - haven't installed an SD card yet
    01-16-2019 09:06 PM
  6. B. Diddy's Avatar
    Try wiping the cache partition: https://support.t-mobile.com/docs/DOC-28028
    01-16-2019 09:50 PM
  7. drewturney's Avatar
    That's done, re-uploaded the sound file, moved into 'Notifications' folder, same problem.
    01-17-2019 08:05 AM
  8. B. Diddy's Avatar
    Is there any way to convert the file into mp3, or create it that way? wav should work, but I'm just wondering if there's something weird with the file format.
    01-17-2019 10:37 AM
  9. drewturney's Avatar
    That worked! You're a genius, thank you so much. The other weird effect was that when I went to the settings screen in notifications to select a new one, the current notification selected was a number, not the name of the file. That didn't happen this time, so seems it was a file format issue. Thanks a lot again.
    B. Diddy likes this.
    01-17-2019 10:16 PM
  10. B. Diddy's Avatar
    Great! I wonder if Android dropped wav support recently? I was under the impression you could use mp3, wav, or ogg files for notifications. Or maybe it's a Samsung thing?
    01-17-2019 10:59 PM

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