1. dgelerin's Avatar
    I recently had to factory reset my phone.

    Among the preparations I took was to move certain files out of the secure folder to make sure they didn't get wiped and were still accessible. These files - both when in and out of the secure folder - were on an SD card.

    After the restore, they weren't there. The folder was there, but they weren't in there. Which means I likely didn't actually move them when I thought I did. Part of the restore was upgrading my SD card as well, which means the old card has not been written to since this occurred. I've put the old card back in on a whim to see if the new secure folder could see those files, but, as expected, it couldn't.

    Is there any way to get those files? Are they even still there if they were bound to the secure folder that got blown away? I'm still pretty sure I moved them, but they're not there. Is there anything else that might have deleted them in the restore? In retrospect, it was a bad idea and an oversight to leave the card in during the restore, but that's over now and I need to figure this out.

    If it matters, the folder itself happens to be a hidden folder in general. I don't know that it matters, but I figured I'd mention it.

    This is a Samsung Galaxy J7 running Oreo.

    Thanks.
    01-16-2019 07:06 PM
  2. Golfdriver97's Avatar
    Was the card encrypted before the reset? If it was that might be why it can't see anything.
    01-16-2019 07:16 PM
  3. dgelerin's Avatar
    Not the card. I can see everything else on the card. I can even get into the hidden folder that the images were in. I just don't see the images. I could've sworn I moved them and double checked, but the only thing I can think of is that they were really still in the secure folder when I reset the phone so, outside the secure folder couldn't see them. When they're in the secure folder, are they still really there but just hidden?
    01-16-2019 11:29 PM
  4. Golfdriver97's Avatar
    Not the card. I can see everything else on the card. I can even get into the hidden folder that the images were in. I just don't see the images. I could've sworn I moved them and double checked, but the only thing I can think of is that they were really still in the secure folder when I reset the phone so, outside the secure folder couldn't see them. When they're in the secure folder, are they still really there but just hidden?
    Going to be honest....I'm not sure. Haven't used any kind of Samsung as a daily driver in so long. I can share this with the other Ambassadors. Maybe one of them can help.
    01-17-2019 01:50 PM
  5. dgelerin's Avatar
    Thanks! I tried to run an Android recovery program but, since the phone isn't rooted, it wouldn't work.
    01-17-2019 05:55 PM
  6. Golfdriver97's Avatar
    Thanks! I tried to run an Android recovery program but, since the phone isn't rooted, it wouldn't work.
    Aside from checking on a PC, I'm at a loss. Not sure what happened, but I doubt the files will be recoverable. They weren't important were they?
    01-17-2019 08:12 PM
  7. dgelerin's Avatar
    Somewhat, and mostly irreplaceable, but that's life. I'm running recovery on a PC right now. We'll see what happens.
    Thanks!
    01-17-2019 08:38 PM
  8. Golfdriver97's Avatar
    Somewhat, and mostly irreplaceable, but that's life. I'm running recovery on a PC right now. We'll see what happens.
    Thanks!
    If the files were pictures, you can set Google photos has unlimited storage for photos backed up from phones.
    01-18-2019 05:03 PM

Similar Threads

  1. Overheating after Update
    By Android Central Question in forum Samsung Galaxy S9 & S9+
    Replies: 4
    Last Post: 01-23-2019, 11:48 PM
  2. Cant open files on SD card after ROOT
    By rdns in forum General Help and How To
    Replies: 1
    Last Post: 01-18-2019, 04:02 PM
  3. TAB A File and Interface Issues
    By Groundhog 2 in forum Samsung Galaxy Tab A (8 & 9.7)
    Replies: 1
    Last Post: 01-16-2019, 08:41 PM
  4. Replies: 1
    Last Post: 01-16-2019, 08:30 PM
  5. Overheating after Update
    By Android Central Question in forum Ask a Question
    Replies: 1
    Last Post: 01-16-2019, 01:17 PM
LINK TO POST COPIED TO CLIPBOARD