1. Android Central Question's Avatar
    Hi ,
    I received the following message as others did that ordered 2 or more in the same household. When is the other ordered considered to be "fulfilled? When the other item ships, is delivered or trade in received?

    Your order #DYXXXXXX X has been placed on hold temporarily as we are only able to process one trade-in transaction per household at a time.

    Our records indicate that another trade-in order is also associated with your shipping address and is currently being processed. Once that order has been fulfilled, we will release the hold on order #DYXXXXXX and begin processing it. We will update you promptly when the hold has been lifted.

    We appreciate your business and kindly thank you for your patience.

    If you have any further questions, please contact Samsung Customer Service.
    03-05-2019 10:41 PM
  2. Rukbat's Avatar
    In this case, most likely when you've received the new phone, they've received the old phone and all the paperwork is done. (We're not Samsung, and we don't know whether you're dealing with their office in your country or with the main office in South Korea, so we can't give you a definitive answer on any particular order.)
    03-06-2019 12:35 PM

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