Names not showing up when I receive calls on Galaxy a6

[Android Central Question]

I started getting tons of pop up ads on my phone, then text messages that I had deleted come back as new messages not read and now when I receive phone calls from my contact list, the names don't show up. I have a Samsung Galaxy a6 (2018)

 

[hallux]

This should help with the caller ID issue - https://forums.androidcentral.com/a...e-quit-showing-my-contact-names-new-post.html

As for the others - it sounds like you may have another app that's causing the ads to appear...

 

[Grabby-Brooks]

I never had at&t call direct on my phone, so that couldn't be my issue
Is there a way to check which app allows advertising? I have turned off all notifications on all my apps.

 

[hallux]

I never had at&t call direct on my phone, so that couldn't be my issue

Do your symptoms match those in that thread? Have you checked on your device to confirm that app is not there? It's possible an update on the device has installed that app as well.

As for the ads - we have a guide on some ways to get started finding the culprit: https://forums.androidcentral.com/a...ull-screen-ads-how-find-culprit-new-post.html