1. Android Central Question's Avatar
    My phone turned suddenly off and couldnt start ( until huawei logo). After deleting the cache in Recovery mode, the phome could restart properly. But after typing my pin code from my sim card I wasnt asked for my phone code and I got totally a different screen. There is no App seen on screen and if I press blindly to somewhere on screen I get the ınfo: apps is not installed, which seemed really odd. So, I can't open any app, except settings from abobe. I can only receive and answer calls. I tried booting fastboot and rescue mode, but hisuite says that the device isn't supported for recovery. I also tried the eRecovery option. I am getting commected with wifi to download the recovery data but the download fails. I get the message: getting package info failed. Is there anything I can do to save my data like photos and video files? After that I will try hard reset.
    07-19-2019 04:54 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Does this happen in Safe Mode as well? https://www.getdroidtips.com/huawei-p20-pro-safe-mode/
    07-19-2019 05:22 PM
  3. damat55's Avatar
    Yes, I already tried ın safe mode. This is written on the left side (bottom) but the screen is still blank and no app is shown.
    07-19-2019 05:32 PM
  4. B. Diddy's Avatar
    Could it be in a guest profile?

    If you go to Settings>Apps, do you see your installed apps listed there, or is it just the preinstalled apps? I'm wondering if the phone did a spontaneous factory reset.
    07-19-2019 06:06 PM
  5. damat55's Avatar
    I only see the preinstalled apps And I even cant see and use those apps. It looks like a factory reset but it is not because of my wallpaper and storage with 102GB of 128GB.
    07-19-2019 06:22 PM
  6. B. Diddy's Avatar
    What happens if you connect to a PC via USB? Can the PC see the phone's storage? Make sure you've set the phone's USB connection to MTP first.
    07-19-2019 06:32 PM
  7. damat55's Avatar
    No, I only see the download file for HiSuite. Even on MTP / PTP.
    07-19-2019 06:45 PM
  8. B. Diddy's Avatar
    You weren't automatically backing up your photos using Google Photos?
    07-19-2019 07:45 PM

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