P20 Pro eRecovery Rescue Data after Crash

  • Thread starter Thread starter Android Central Question
  • Start date Start date
A

Android Central Question

My phone turned suddenly off and couldnt start ( until huawei logo). After deleting the cache in Recovery mode, the phome could restart properly. But after typing my pin code from my sim card I wasnt asked for my phone code and I got totally a different screen. There is no App seen on screen and if I press blindly to somewhere on screen I get the ınfo: apps is not installed, which seemed really odd. So, I can't open any app, except settings from abobe. I can only receive and answer calls. I tried booting fastboot and rescue mode, but hisuite says that the device isn't supported for recovery. I also tried the eRecovery option. I am getting commected with wifi to download the recovery data but the download fails. I get the message: getting package info failed. Is there anything I can do to save my data like photos and video files? After that I will try hard reset.
 
Could it be in a guest profile?

If you go to Settings>Apps, do you see your installed apps listed there, or is it just the preinstalled apps? I'm wondering if the phone did a spontaneous factory reset.
 
I only see the preinstalled apps :( And I even cant see and use those apps. It looks like a factory reset but it is not because of my wallpaper and storage with 102GB of 128GB.
 
What happens if you connect to a PC via USB? Can the PC see the phone's storage? Make sure you've set the phone's USB connection to MTP first.
 

Trending Posts

Members online

Forum statistics

Threads
956,238
Messages
6,967,089
Members
3,163,489
Latest member
JonC