1. Android Central Question's Avatar
    Hi, recently I've been watching a lot of videos on my phone, mostly on Amazon Prime Video and Netflix. Every once in a while, the screen will react as though I've tapped the screen (triggering the play/pause UI). I thought this might be caused by a new wireless charger I purchased recently fluctuating, but today when watching Netflix I got a prompt saying "Unable to take screenshot due to security settings." even though I didn't attempt to take a screenshot. Has anyone encountered this before? Is it possible there's malware on my phone taking screenshots and doing something malicious with them? Any help is appreciated!
    07-27-2019 09:31 AM
  2. belodion's Avatar
    Try a Cache Partition wipe. Tell us if that doesn't fix it.
    07-27-2019 02:29 PM
  3. B. Diddy's Avatar
    Welcome to Android Central! Which phone? If it's a Samsung, perhaps a phantom touch is being generated that makes the phone think you're trying to do a palm-swipe screen capture. Phantom touches might be generated by a problematic wireless charger, or also a poorly fitting screen protector.
    07-27-2019 11:46 PM

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