1. Android Central Question's Avatar
    An unknown app is grabbing the screen when some phone calls come in. It has a reddish screen showing the number calling and a photo if the caller is known. It blanks when touched, then displays again. It is very annoying. Any ideas what it might be? I have several hundred apps on my Pixel 3XL so removing them one at a time is not viable, especially, since this occurs only for some calls and not others.

    Thanks
    -Herschel
    08-01-2019 09:34 AM
  2. mustang7757's Avatar
    An unknown app is grabbing the screen when some phone calls come in. It has a reddish screen showing the number calling and a photo if the caller is known. It blanks when touched, then displays again. It is very annoying. Any ideas what it might be? I have several hundred apps on my Pixel 3XL so removing them one at a time is not viable, especially, since this occurs only for some calls and not others.

    Thanks
    -Herschel
    Hi , if you can register a account here , me or other members be happy to assist.

    I'll provide a link to register so you can communicate here.
    https://forums.androidcentral.com/as...community.html
    08-01-2019 09:36 AM
  3. Herschel Weintraub's Avatar
    I am now registered... thanks. I was able to finally get a screen capture. Does anyone recognize this app?Phone app being grabbed by an unknown app-phone.jpg
    08-01-2019 10:00 AM
  4. mustang7757's Avatar
    I am now registered... thanks. I was able to finally get a screen capture. Does anyone recognize this app?Click image for larger version. 

Name:	Phone.jpg 
Views:	2 
Size:	53.4 KB 
ID:	306144
    Thanks for registering!
    Welcome to the forums!

    Is it like a chat head pop up ?
    What phone is this happening on ?
    08-01-2019 10:08 AM
  5. Herschel Weintraub's Avatar
    When some calls come in, I get this screen. Other calls have standard phone screen. This is a Pixel 3XL. If I try to touch the screen, it blanks out, then redisplays.
    08-01-2019 10:09 AM
  6. mustang7757's Avatar
    When some calls come in, I get this screen. Other calls have standard phone screen. This is a Pixel 3XL. If I try to touch the screen, it blanks out, then redisplays.
    Yeah that's a pop up feature , let me see if you can disable it
    08-01-2019 10:12 AM
  7. Herschel Weintraub's Avatar
    Makes it hard to get to keypad! Often when a call needs a keypress, they hang up before I can display the keypad.
    08-01-2019 10:15 AM
  8. mustang7757's Avatar
    You can try long press dialer app >tap info >scroll all the way down to appear over other apps and toggle it off , should prevent that chat head pop.up
    08-01-2019 10:17 AM
  9. Herschel Weintraub's Avatar
    Thanks - I just toggled it off. I'll wait for some calls to come in.

    Appreciate the help!
    08-01-2019 10:31 AM
  10. mustang7757's Avatar
    Thanks - I just toggled it off. I'll wait for some calls to come in.

    Appreciate the help!
    Your welcome , let me know.
    08-01-2019 10:32 AM
  11. Herschel Weintraub's Avatar
    Looked like it was working, then a call came in with the pop-up. Several calls were normal.
    08-01-2019 10:30 PM
  12. mustang7757's Avatar
    Looked like it was working, then a call came in with the pop-up. Several calls were normal.
    Just 1 pop up ?
    08-01-2019 10:32 PM
  13. Herschel Weintraub's Avatar
    Phone rings, screen goes dark until answered, then the redish screen appears... Eventually, I can get a small menu which includes return to call, and I can get back to standard dialer app. Often that is too late to enter a number for a menu entry...
    08-02-2019 10:04 AM
  14. mustang7757's Avatar
    Phone rings, screen goes dark until answered, then the redish screen appears... Eventually, I can get a small menu which includes return to call, and I can get back to standard dialer app. Often that is too late to enter a number for a menu entry...
    But it happened to 1 caller ,rest been fine ?
    I don't think other then the option I gave can do anything else.
    08-02-2019 10:10 AM
  15. Herschel Weintraub's Avatar
    Not enough calls to tell yet. Since it sometimes is fine, it's a very difficult thing to track down. I was hoping someone might recognize the screen...

    Thanks for the info!
    08-02-2019 10:18 AM

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