Phone app being grabbed by an unknown app

[Android Central Question]

An unknown app is grabbing the screen when some phone calls come in. It has a reddish screen showing the number calling and a photo if the caller is known. It blanks when touched, then displays again. It is very annoying. Any ideas what it might be? I have several hundred apps on my Pixel 3XL so removing them one at a time is not viable, especially, since this occurs only for some calls and not others.

Thanks
-Herschel

 

[mustang7757]

An unknown app is grabbing the screen when some phone calls come in. It has a reddish screen showing the number calling and a photo if the caller is known. It blanks when touched, then displays again. It is very annoying. Any ideas what it might be? I have several hundred apps on my Pixel 3XL so removing them one at a time is not viable, especially, since this occurs only for some calls and not others.

Thanks
-Herschel

Hi , if you can register a account here , me or other members be happy to assist.

I'll provide a link to register so you can communicate here.
https://forums.androidcentral.com/ask-question/409154-join-android-central-community.html

 

[Herschel Weintraub]

I am now registered... thanks. I was able to finally get a screen capture. Does anyone recognize this app?

 

[mustang7757]

I am now registered... thanks. I was able to finally get a screen capture. Does anyone recognize this app?View attachment 306144

Thanks for registering!
Welcome to the forums!

Is it like a chat head pop up ?
What phone is this happening on ?

 

[Herschel Weintraub]

When some calls come in, I get this screen. Other calls have standard phone screen. This is a Pixel 3XL. If I try to touch the screen, it blanks out, then redisplays.

 

[mustang7757]

When some calls come in, I get this screen. Other calls have standard phone screen. This is a Pixel 3XL. If I try to touch the screen, it blanks out, then redisplays.

Yeah that's a pop up feature , let me see if you can disable it

 

[Herschel Weintraub]

Makes it hard to get to keypad! Often when a call needs a keypress, they hang up before I can display the keypad.

 

[mustang7757]

You can try long press dialer app >tap info >scroll all the way down to appear over other apps and toggle it off , should prevent that chat head pop.up

 

[Herschel Weintraub]

Thanks - I just toggled it off. I'll wait for some calls to come in.

Appreciate the help!

 

[mustang7757]

Thanks - I just toggled it off. I'll wait for some calls to come in.

Appreciate the help!

Your welcome , let me know.

 

[Herschel Weintraub]

Looked like it was working, then a call came in with the pop-up. Several calls were normal.

 

[mustang7757]

Looked like it was working, then a call came in with the pop-up. Several calls were normal.

Just 1 pop up ?

 

[Herschel Weintraub]

Phone rings, screen goes dark until answered, then the redish screen appears... Eventually, I can get a small menu which includes return to call, and I can get back to standard dialer app. Often that is too late to enter a number for a menu entry...

 

[mustang7757]

Phone rings, screen goes dark until answered, then the redish screen appears... Eventually, I can get a small menu which includes return to call, and I can get back to standard dialer app. Often that is too late to enter a number for a menu entry...

But it happened to 1 caller ,rest been fine ?
I don't think other then the option I gave can do anything else.

 

[Herschel Weintraub]

Not enough calls to tell yet. Since it sometimes is fine, it's a very difficult thing to track down. I was hoping someone might recognize the screen...

Thanks for the info!