1. Ethan McWahaha's Avatar
    Hey all,

    I've just bought a Coolpad Legacy. A few times a day, my home wi-fi keeps getting listed as disabled. All I have to do to fix it is tap my home wi-fi under the connections menu — it instantly reconnects. But when it's disconnected, I miss important messages. Please, if anyone has any advice, I'd appreciate it.

    About a month ago someone posted here with the same problem but no one seemed to have any solutions. My wi-fi is fine and connected fine to my last phone and my other devices.

    Thanks everyone.
    08-09-2019 07:27 PM
  2. mustang7757's Avatar
    Hey all,

    I've just bought a Coolpad Legacy. A few times a day, my home wi-fi keeps getting listed as disabled. All I have to do to fix it is tap my home wi-fi under the connections menu — it instantly reconnects. But when it's disconnected, I miss important messages. Please, if anyone has any advice, I'd appreciate it.

    About a month ago someone posted here with the same problem but no one seemed to have any solutions. My wi-fi is fine and connected fine to my last phone and my other devices.

    Thanks everyone.
    Hi, thanks for registering!
    So it keeps disconnecting from only your home wifi?
    08-09-2019 07:52 PM
  3. Ethan McWahaha's Avatar
    Yes, it's the only Wi-fi that I use.
    08-09-2019 08:03 PM
  4. mustang7757's Avatar
    Yes, it's the only Wi-fi that I use.
    Have you tried to look in phone settings reset network connections? You'll need to put your wifi password again after that.
    08-09-2019 08:05 PM
  5. Ethan McWahaha's Avatar
    I haven't got this option as far as I can tell. Do you want me to "forget" the Wi-fi?
    08-09-2019 08:06 PM
  6. mustang7757's Avatar
    I haven't got this option as far as I can tell. Do you want me to "forget" the Wi-fi?
    You can try that also first , but the reset should be in phone settings under connection
    08-09-2019 08:08 PM
  7. Ethan McWahaha's Avatar
    I have "Network & Internet" and I don't see any reset options. I also type "reset" into the search bar in my settings menu and nothing comes up
    08-09-2019 08:09 PM
  8. mustang7757's Avatar
    I have "Network & Internet" and I don't see any reset options. I also type "reset" into the search bar in my settings menu and nothing comes up
    Interesting, every phone different might not have it , but probably should go into every settings in phone settings menu, did you try forget?
    08-09-2019 08:34 PM
  9. Ethan McWahaha's Avatar
    I have tried forget, but I will just have to wait a few hours to see if it has worked.
    08-09-2019 08:40 PM
  10. mustang7757's Avatar
    I have tried forget, but I will just have to wait a few hours to see if it has worked.
    Ok ,hopefully that method works .
    08-09-2019 09:00 PM
  11. Ethan McWahaha's Avatar
    It's disabled again. Please help me.
    08-09-2019 09:08 PM
  12. mustang7757's Avatar
    It's disabled again. Please help me.
    I'll try get back to you tomorrow , unless someone can chime in , I'm out right now .
    08-09-2019 09:47 PM
  13. Ethan McWahaha's Avatar
    If it helps, wi-fi seems only to disconnect while phone is sleeping. I am running Android version 9.

    I have done some googling and apparently in past versions there was some sort of "turn off wifi while sleeping" option, but I cannot find it in this version of android
    08-09-2019 11:40 PM
  14. B. Diddy's Avatar
    Are you able to test this on a public wi-fi network, like at your local library or coffeeshop?

    If the problem only happens on your home network, try rebooting your router by unplugging its power for 30 seconds.

    If the device has power-saving modes or 3rd party battery-saver apps, make sure they're turned off.
    08-11-2019 12:53 AM
  15. Corey Bryant3's Avatar
    Interesting, every phone different might not have it , but probably should go into every settings in phone settings menu, did you try forget?
    Settings, system, advance, reset WiFi, mobile and Bluetooth
    01-03-2020 03:36 PM
  16. mustang7757's Avatar
    Settings, system, advance, reset WiFi, mobile and Bluetooth
    Hi, welcome to AC!
    You having same issue?
    01-03-2020 03:40 PM
  17. Corey Bryant3's Avatar
    Hi, welcome to AC!
    You having same issue?
    Yes they told me it's probably a phone manufacturer issue. Resetting the WiFi network won't work. In other words I need to get a new phone, good thing I have insurance.
    01-03-2020 04:35 PM
  18. mustang7757's Avatar
    Yes they told me it's probably a phone manufacturer issue. Resetting the WiFi network won't work. In other words I need to get a new phone, good thing I have insurance.
    Who told you needed a new phone ?
    01-03-2020 05:12 PM
  19. Corey Bryant3's Avatar
    Who told you needed a new phone ?
    My carrier company. They said because it's not a service issue on either end (mobile data & wifi company) it's the phone. I have a cool pad legacy as well.
    01-03-2020 05:35 PM
  20. mustang7757's Avatar
    My carrier company. They said because it's not a service issue on either end (mobile data & wifi company) it's the phone. I have a cool pad legacy as well.
    Well you have insurance so let's see what happens.
    01-03-2020 05:45 PM

Similar Threads

  1. Switching to Note 10+?
    By scmurphy13 in forum OnePlus 7 & OnePlus 7 Pro
    Replies: 38
    Last Post: 09-14-2019, 01:08 PM
  2. [SOLVED] How do I disable zen mode notifications from my phone.
    By Android Central Question in forum OnePlus 6 & 6T
    Replies: 72
    Last Post: 09-12-2019, 07:33 AM
  3. Re: seems. file keeps appearing..., Notification warns low space
    By Android Central Question in forum Ask a Question
    Replies: 2
    Last Post: 08-11-2019, 12:58 AM
  4. My LGG6 has suddenly told me that "Gmail keeps stopping."
    By Android Central Question in forum Ask a Question
    Replies: 2
    Last Post: 08-11-2019, 12:57 AM
  5. How can I switch to grayscale on Pixel 2?
    By ossicle in forum Google Pixel 2 & Pixel 2 XL
    Replies: 2
    Last Post: 08-09-2019, 01:35 PM
LINK TO POST COPIED TO CLIPBOARD