[Ethan McWahaha]

Hey all,

I've just bought a Coolpad Legacy. A few times a day, my home wi-fi keeps getting listed as disabled. All I have to do to fix it is tap my home wi-fi under the connections menu — it instantly reconnects. But when it's disconnected, I miss important messages. Please, if anyone has any advice, I'd appreciate it.

About a month ago someone posted here with the same problem but no one seemed to have any solutions. My wi-fi is fine and connected fine to my last phone and my other devices.

Thanks everyone.

[mustang7757]

Hey all,

I've just bought a Coolpad Legacy. A few times a day, my home wi-fi keeps getting listed as disabled. All I have to do to fix it is tap my home wi-fi under the connections menu — it instantly reconnects. But when it's disconnected, I miss important messages. Please, if anyone has any advice, I'd appreciate it.

About a month ago someone posted here with the same problem but no one seemed to have any solutions. My wi-fi is fine and connected fine to my last phone and my other devices.

Thanks everyone.

Hi, thanks for registering!
So it keeps disconnecting from only your home wifi?

[Ethan McWahaha]

Yes, it's the only Wi-fi that I use.

[mustang7757]

Yes, it's the only Wi-fi that I use.

Have you tried to look in phone settings reset network connections? You'll need to put your wifi password again after that.

[Ethan McWahaha]

I haven't got this option as far as I can tell. Do you want me to "forget" the Wi-fi?

[mustang7757]

I haven't got this option as far as I can tell. Do you want me to "forget" the Wi-fi?

You can try that also first , but the reset should be in phone settings under connection

[Ethan McWahaha]

I have "Network & Internet" and I don't see any reset options. I also type "reset" into the search bar in my settings menu and nothing comes up

[mustang7757]

I have "Network & Internet" and I don't see any reset options. I also type "reset" into the search bar in my settings menu and nothing comes up

Interesting, every phone different might not have it , but probably should go into every settings in phone settings menu, did you try forget?

[Ethan McWahaha]

I have tried forget, but I will just have to wait a few hours to see if it has worked.

[mustang7757]

I have tried forget, but I will just have to wait a few hours to see if it has worked.

Ok ,hopefully that method works .

[Ethan McWahaha]

It's disabled again. Please help me.

[mustang7757]

It's disabled again. Please help me.

I'll try get back to you tomorrow , unless someone can chime in , I'm out right now .

[Ethan McWahaha]

If it helps, wi-fi seems only to disconnect while phone is sleeping. I am running Android version 9.

I have done some googling and apparently in past versions there was some sort of "turn off wifi while sleeping" option, but I cannot find it in this version of android

[B. Diddy]

Are you able to test this on a public wi-fi network, like at your local library or coffeeshop?

If the problem only happens on your home network, try rebooting your router by unplugging its power for 30 seconds.

If the device has power-saving modes or 3rd party battery-saver apps, make sure they're turned off.

[Corey Bryant3]

Interesting, every phone different might not have it , but probably should go into every settings in phone settings menu, did you try forget?

Settings, system, advance, reset WiFi, mobile and Bluetooth

[mustang7757]

Settings, system, advance, reset WiFi, mobile and Bluetooth

Hi, welcome to AC!
You having same issue?

[Corey Bryant3]

Hi, welcome to AC!
You having same issue?

Yes they told me it's probably a phone manufacturer issue. Resetting the WiFi network won't work. In other words I need to get a new phone, good thing I have insurance.

[mustang7757]

Yes they told me it's probably a phone manufacturer issue. Resetting the WiFi network won't work. In other words I need to get a new phone, good thing I have insurance.

Who told you needed a new phone ?

[Corey Bryant3]

Who told you needed a new phone ?

My carrier company. They said because it's not a service issue on either end (mobile data & wifi company) it's the phone. I have a cool pad legacy as well.

[mustang7757]

My carrier company. They said because it's not a service issue on either end (mobile data & wifi company) it's the phone. I have a cool pad legacy as well.

Well you have insurance so let's see what happens.