Why are some contact menus incomplete.

[Android Central Question]

Some of my contacts have a '2' in their badge and only show 'delete' and 'share' in their top right menu. The ones without the '2' show a full menu from 'link' to 'route to voicemail'. I deleted one of the problem contacts and recreated it with a different name but it still showed the '2' in it's badge. I need the full menu to set individual ringtones and shortcuts.

 

[Javier P]

Welcome to the forums. What phone do you have?

I would recommend you to create an account so you can reply on this thread.

 

[B. Diddy]

Welcome to Android Central! Is it a dual SIM phone? If so, the "2" might mean the contacts are saved to the 2nd SIM card, rather than SIM card 1 or Internal Storage.

 

[Ch-r-is]

Not an answer, I've just joined Re: Some of my contacts have a '2' in their badge and only show 'delete' and 'share' in their top right menu. The ones without the '2' show a full menu from 'link' to 'route to voicemail'. I deleted one of the problem contacts and recreated it with a different name but it still showed the '2' in it's badge. I need the full menu to set individual ringtones and shortcuts.

 

[B. Diddy]

When you create the contact, which account are you saving it to? Your Google account, the local Phone account, the SIM card, or somewhere else?

 

[Ch-r-is]

I have an Umidigi One Pro running Android 8.1

 

[Ch-r-is]

I'm not sure where it saves it, I just created a new contact with a random phone number and it too showed the '2' and with a short menu.

 

[Ch-r-is]

It does not have a mem card, but does have two sims, when I save a contact it says 'Saving to 3 UK'.

 

[B. Diddy]

Then it sounds like the phone is saving contacts to the SIM card by default, and the "2" means that your 3 UK SIM card is the designated SIM #2 .

When you enter a contact, look carefully at the top of the contact entry screen, and see if there's an option to choose which account it goes to.

 

[Ch-r-is]

I am now using my wife's identical phone, this phone has one sim, no mem card, 3 of her contacts show a '1' on the badge, and these too don't allo the full menu. I just now created a new contact, new name and new number bot known to this phone or sim, and this one also shows as a '1'. It appears that any number shown on any badge will dissable the full menu, I have evie launcher on both phones, I changed to the standard launcher and the contact badges are the same.:-\

 

[Ch-r-is]

'bot' above meant to be 'both unknown' [fool]

 

[B. Diddy]

Ok, but you haven't mentioned if you can choose which account/storage location a new contact gets saved to.

 

[Ch-r-is]

Great, you've sorted it, I didn't realise the V symbol top right was a drop down menu, I selected to save a new number to my Google account instead of the default 3UK, and the numbered badge was gone and the full menu available. I would never had known if you didn't ask about where my numbers were saved to. All my other contacts are ok, probably because they were imported from my previous phone via my Google account. Many thanks...

 

[B. Diddy]

Great, glad that's resolved! This is a common pitfall, since most phones that aren't Pixels have the option to save contacts to the local Phone account (or SIM), and that's often the default option (instead of saving to your Google account). It can be a real pain when a person has entered many contacts to their local Phone account, then loses all of them when something happens to the phone, not realizing that those contacts were never syncing or backing up anywhere.:-\