Facebook Messenger not connecting on Android Oxygen OS (OnePlus 2)

[Android Central Question]

A problem has started occurring recently with Facebook Messenger on my phone.
It says 'connecting' forever and is not properly sending or receiving any messages.

Rebooting my phone or uninstalling/reinstalling Messenger fixes the problem temporarily but it reoccurs after a few hours. Simply closing the app and reopening it does not fix the problem.

I've updated Android/Oxygen OS to the latest version and deleting my apps cache with no success.

This program has worked for years and I haven't installed any new apps recently to cause this problem.

 

[mustang7757]

Hi, welcome to Android Forums

I'd like to recommend creating a account so me or other members can assist you, as guest have limitations in replying here and if we need further Information to communicate with you.

I'll provide a link to register, please come back to your post so we can further assist you . Thank you
.https://forums.androidcentral.com/showthread.php?t=409154

 

[mustang7757]

Is this happening on wifi and Data ?

 

[B. Diddy]

Welcome to Android Central! Have you tried clearing both the app cache and app data for FB Messenger in Settings>Apps​? You'll have to log back into your account after you open the app again.

 

[Dhirallin]

Yes I've tried deleting both the app cache and app data. When I delete the data, then Messenger asks me to login again, but then says it can't login and to check my internet connection (which works fine for every other app.) Then if I uninstall Messenger and reinstall it, it works for a few hours, as mentioned above.

The problem occurs on both Wifi and on mobile data.

 

[B. Diddy]

Did this happen after a recent update to FB Messenger?

 

[Dhirallin]

I guess it's possible, since there was an update on the 4th of Sep. The problem may have started around then.

 

[mustang7757]

Maybe try uninstall the update?

I guess it's possible, since there was an update on the 4th of Sep. The problem may have started around then.

 

[B. Diddy]

But then the OP would have to find an apk for the previous version of FB Messenger, which can be a hassle (and also potentially risky, depending on where you get the apk from).

 

[Dhirallin]

I've worked around this by installing Messenger Lite instead, which seems to work fine. Mysterious problem, but oh well.

 

[Rukbat]

Any time you have a problem with Facebook, suspect Facebook. Their latest update probably has a bug.