1. Android Central Question's Avatar
    My phone was locked because of incorrect pattern. The only way I can see is to unlock my phone(Samsung j6 plus) is factory reset. I have backup my other data using Samsung account using web portal. Now I want to backup my secure folder data too. As I can not log into device, this has to be done using web portal. Is there any way I can backup secure folder data without logging to the device. Fortunately locked device has internet connection and I didn't enable remote unlocking feature in the device . Please guide me to backup secure folder data or any unlocking method. Thank you.
    10-04-2019 01:38 PM
  2. mustang7757's Avatar
    Hi, welcome to Android Forums

    I'd like to recommend creating a account so me or other members can assist you, as guest have limitations in replying here and if we need further Information to communicate with you.

    I'll provide a link to register, please come back to your post so we can further assist you . Thank you

    10-04-2019 02:16 PM
  3. mustang7757's Avatar
    It gets backup to Samsung cloud
    10-04-2019 02:17 PM
  4. Galactic Zoo's Avatar
    If you have a Samsung account you can remotely unlock the device, there's nothing to enable
    10-04-2019 04:32 PM
  5. malintha's Avatar
    Hi Galactic Zoo

    When I trying to unlock the device it says remote unlock is off, can not unlock the device. Please guide me.
    How can I backukp my secure folder data using samsung account web portal?-samsung-j6.png
    10-05-2019 02:41 PM
  6. Galactic Zoo's Avatar
    Unless you can unlock the phone there is nothing you can do. Secure folder is protected by Knox so it is totally secure. I assume you have tried Android Device Manager? If not, that's your last hope
    Laura Knotek likes this.
    10-05-2019 04:26 PM
  7. malintha's Avatar

    Non of above can unlock the phone. I have to say that, the phone was locked because of the incorrect pattern, but I am pretty sure the pattern, it's that much easy to remember. Phone isn't taking my pattern. I can see there are lot of scenario like this. Why Samsung does not giving a solution to this?
    10-14-2019 11:25 AM

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