1. Android Central Question's Avatar
    hello,
    I have on my screen (left and right) some strange numbers. Also, an Information Security Solution screen pops-up ever couple of seconds. I did factory reset form both Settings and by pressing buttons, still have them. Why do I have this, how to eliminate them? Sorry, it seems I cannot attach screenshots.
    Thank you,
    Liviu
    01-30-2020 02:03 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Which phone? Are there any Developer Options turned on in the System Settings?

    Show us a screenshot: http://forums.androidcentral.com/gen...d-central.html. Please register on this forum, which will allow you to engage in discussion more easily, as well as post images. https://forums.androidcentral.com/as...community.html
    01-30-2020 02:10 PM
  3. liviuzak's Avatar
    Unknown numbers on screen and Information Security Solution pop-up-screenshot_20200130-140510_samsung-experience-home.jpgUnknown numbers on screen and Information Security Solution pop-up-screenshot_20200130-135041_iss-manager.jpg
    Hello,
    Those are the screenshots. I didn't touch the developer options, and anyway I did 2 factory resets.
    Thank you for your help,
    Liviu
    01-30-2020 02:51 PM
  4. anon(10614692)'s Avatar
    Again, what device?
    01-30-2020 03:11 PM
  5. mustang7757's Avatar
    Looks like something downloaded, look at most recent apps installed , also put in safe mode to see if goes away to know for sure if 3rd party app causing this .
    01-30-2020 03:13 PM
  6. liviuzak's Avatar
    SM-G970U
    01-30-2020 03:24 PM
  7. liviuzak's Avatar
    Factory reset should not delete everything?
    01-30-2020 03:24 PM
  8. mustang7757's Avatar
    Factory reset should not delete everything?
    If you restore from a back up it could put the same thing back like a app.

    Try safe mode then we can go from there.
    J Dubbs likes this.
    01-30-2020 03:25 PM
  9. Javier P's Avatar
    Welcome to the forums. Did you buy this phone new or second hand? When did this screen appear? Was it the first time you used the phone or after any process that you performed?
    mustang7757 likes this.
    01-30-2020 03:29 PM
  10. anon(10614692)'s Avatar
    SM-G970U
    Thanks. It's odd the text mentions a pre-release device. Has it always been like this or did it happen after an update or installing an app. As Mustang said this will rule out the latter
    mustang7757 likes this.
    01-30-2020 03:32 PM
  11. B. Diddy's Avatar
    It looks like the device was originally a pre-release test device. I'm not sure if you can get rid of that. You could try flashing a stock ROM for it.
    01-30-2020 03:33 PM
  12. liviuzak's Avatar
    Thank you all! I will try a new ROM.
    01-31-2020 10:53 AM

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