Just got this in from newegg this week. All was well until I was shown that there is an update available. Tapped the button to install -
Device reboots with the little android animation "installing update"... then quickly proceeds to the android "laid down" with "Failed!".
I tried several times - all with the same result. Found a board that suggested erasing to factory state - did that through system settings. So - with the device absolutely "fresh" - I tried the update again... and still the same result.
Online chat with ASUS led to a link to manually download the software with the following instructions:
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Please follow the instructions below to have it installed.
1. Extract the file from the download zip file.
2. The extracted file should be then copied to the root folder of your microSD card. 3. Place microSD card into tablet.
4. Look for the notification on tablet.
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Well - that did absolutely nothing. The only option I still have is to download and install the same firmware that it tried before (and didn't work). It doesn't even seem to "care" about the microSD card I put in (though it "sees" it just fine - I can access it no problem).
The following is what comes up if I press the power button after the failed attempt:
A close-up:
So - back on with ASUS chat support this evening. First tech just wanted to issue an RMA right off the bat. Decided to check return policy and time with the retailer (newegg). Went back to chat and got the tech I had last night... He confirmed I had the right file on the mircoSD card, at the "root" level....
Device reboots with the little android animation "installing update"... then quickly proceeds to the android "laid down" with "Failed!".
I tried several times - all with the same result. Found a board that suggested erasing to factory state - did that through system settings. So - with the device absolutely "fresh" - I tried the update again... and still the same result.
Online chat with ASUS led to a link to manually download the software with the following instructions:
-------
Please follow the instructions below to have it installed.
1. Extract the file from the download zip file.
2. The extracted file should be then copied to the root folder of your microSD card. 3. Place microSD card into tablet.
4. Look for the notification on tablet.
-----
Well - that did absolutely nothing. The only option I still have is to download and install the same firmware that it tried before (and didn't work). It doesn't even seem to "care" about the microSD card I put in (though it "sees" it just fine - I can access it no problem).
The following is what comes up if I press the power button after the failed attempt:
A close-up:
So - back on with ASUS chat support this evening. First tech just wanted to issue an RMA right off the bat. Decided to check return policy and time with the retailer (newegg). Went back to chat and got the tech I had last night... He confirmed I had the right file on the mircoSD card, at the "root" level....