So a friend of mine took their smart phone into Verizon because it wasn't receiving text messages or would randomly shut off. The guy at the desk said it was probably a software problem, and instead of him restoring to factory default he just issued a new replacement phone (he said since her contacts weren't backed up he'll do this). About a month later she got a bill for $300 for the issue of the replacement phone. The clerk there mentioned nothing about this bill and it seems like there shouldn't be one since it was software related and not an intention break or accident. After calling about it they said the charging port was broken and that they charged for that, but it charged fine when taking it in and she only mentioned the text message (software) problem, as did the clerk. Calling corporate hasn't done anything and they still say she has to pay this bill because her phone was broken and the insurance doesn't cover it.
Is there anything to do about this? It seems ridiculous. These phone companies seem to get away with whatever they want now a days and just charge people bogus amounts to squeeze as much money out as possible. If after going to the store they exchanged it at and talking to the same clerk or store manager doesn't work, what would the next best step be? BBB?
Also any tips in talking to the store would be appreciated, thanks.
Is there anything to do about this? It seems ridiculous. These phone companies seem to get away with whatever they want now a days and just charge people bogus amounts to squeeze as much money out as possible. If after going to the store they exchanged it at and talking to the same clerk or store manager doesn't work, what would the next best step be? BBB?
Also any tips in talking to the store would be appreciated, thanks.