Rincon Verizon Store problem with S24 borked after security update, fixed by another store!

[wyelkins]

I had an old friend have trouble with the Verizon store in Rincon. He and his wife have been a customer for decades too.

He bought a phone from them yesterday and took It home. Transfered everything with no problem. Then he got a security update. .

That messed everything up. Customer Service told him to factory reset the phone. He and customer service were unable to get this to work. This was hours on the phone.

This morning he returned to the Rincon Verizon store to get his phone replacement because customer service told him that was the next step.

The people in the Rincon store couldn't get it reset either. The manager told him they wouldn't take it back unless it was reset even though they couldn't reset it either.

He is stuck with a brick that he paid a lot of money for.

Catch-22

Any ideas?

 

[wyelkins]

A Store in another part of the County fixed the phone and didn't charge anything.

The manager was the problem.

 

[mustang7757]

A Store in another part of the County fixed the phone and didn't charge anything.

The manager was the problem.

Flash the stock firmware?

 

[Village_Idiot]

A Store in another part of the County fixed the phone and didn't charge anything.

The manager was the problem.

I believe Verizon has a customer feedback line or email. He should call it or email them to give feedback. It's a pain in the butt, but there are people who actually look at that stuff. If enough people complain about a manager, they will look into it.

1.888.294.6804

He can also message them on X.

 

[BergerKing]

I had an old friend have trouble with the Verizon store in Rincon. He and his wife have been a customer for decades too.

He bought a phone from them yesterday and took It home. Transfered everything with no problem. Then he got a security update. .

That messed everything up. Customer Service told him to factory reset the phone. He and customer service were unable to get this to work. This was hours on the phone.

This morning he returned to the Rincon Verizon store to get his phone replacement because customer service told him that was the next step.

The people in the Rincon store couldn't get it reset either. The manager told him they wouldn't take it back unless it was reset even though they couldn't reset it either.

He is stuck with a brick that he paid a lot of money for.

Catch-22

Any ideas?

I edited the title to add relevant information about the thread.

 

[mustang7757]

I did a clean up in the thread we don't allow Mod discussion in the Forums it would be best to PM them

 

[Village_Idiot]

The person who had the problem can still use "borked" when describing the Rincon Verizon Store Manager in his feedback though.