My wife has a Samsung Galaxy Note 3(SM-N900A) AT&T phone. She did an update that she didn't like(too buggy) and decided to factory restore it thinking somehow the phone automatically backed up. So, all of her pictures are gone. She had pictures from when our children were born over 5 years ago and other important things on there. Is there a way to get any of this information back. If there is a solution that was posted before, please post a link. Any help would be greatly appeciated! Thanks