Screenshot stopped working after hard reset of Samsung Galaxy Exhibit, how to fix?

[AC Question]

screenshot stopped working after hard reset of samsung galaxy exhibit, how to fix?

I've had it less than ten months, and now it's been freaking out and locking up or goes into boot loop. I didn't try to root it, or download some weird app. I've had to hard reset four or five times, and now the screen shot won't work. Will downloading an app for screen shots fix this?

 

[B. Diddy]

Re: screenshot stopped working after hard reset of samsung galaxy exhibit, how to fix?

Welcome to Android Central! Try booting into Safe Mode, which temporarily disables all 3rd party apps. https://support.t-mobile.com/docs/DOC-14063

If the problem disappears in Safe Mode, then something you installed is causing the problem. You may have to uninstall apps one by one until the problem disappears. If the problem persists in Safe Mode, then it's more likely to be a hardware or firmware problem.