My husband reset his phone and initiated the 72 hour lockout, now 4 days later he still can't sign in. How can he get back in?

[AC Question]

My husband reset his phone and initiated the 72 hour lockout now 4 days later he still can't sign in

My husband set a password the forgot it so he did a factory reset but that triggered the 72 hour lockout on Friday. It's now Tuesday and he still can't access his phone. Why?

 

[B. Diddy]

Welcome to Android Central! Does he have 2-step authentication turned on for his Google account? If so, turn it off temporarily, then try to log in again.