1. Indywar2's Avatar
    I purchased the Helium Pro app and downloaded the desktop program due to needing to perform factory resets to troubleshoot multiple phones over the years.

    I used Helium backup successfully moving from my LG G3 to LG G5 (current phone).

    I have recently had a problem were my my wi-fi and bluetooth both say "connection not allowed."

    I tried backing up my LG G5 using Helium. The desktop helium gave me the green check mark, and the helium app let me select everything to backup. After it appeared to start backing up I received the below error:
    -Backup Error
    -An error occurred while performing your app backup.

    -This error may be caused by having a Desktop Backup Password

    -Please verify your Desktop Backup Password is a blank password,
    then press back to return to helium.

    I have confirmed that I don't have a backup password set.

    Does anyone have any idea why Helium is not working, and any idea how to get it working properly?

    09-05-2017 09:18 AM
  2. B. Diddy's Avatar
    If you don't get a good answer here, try emailing their support team: helium@clockworkmod.com
    09-05-2017 09:59 AM

Similar Threads

  1. How to get Google Photos to show up in Gallery app like Picasa used to?
    By seanmwaple in forum Samsung Galaxy S7 edge
    Replies: 5
    Last Post: 09-06-2017, 02:41 AM
  2. Replies: 5
    Last Post: 09-05-2017, 03:26 PM
  3. android lollipop keeps going back to homescreen while using apps.
    By AliA4 in forum Legacy Android & Other OS's
    Replies: 1
    Last Post: 09-05-2017, 10:22 AM
  4. Error: 495 Can't download purchased app on S8.
    By Jhudson0624 in forum Samsung Galaxy S8 & S8+
    Replies: 1
    Last Post: 09-05-2017, 03:57 AM
  5. Use experience worse than Windows.
    By Robert Weir in forum Ask a Question
    Replies: 2
    Last Post: 09-04-2017, 02:56 PM