1. wheeler33's Avatar
    Hey guys, have done a bit of troubleshooting and time spent with various tech supports with no luck - hoping someone can help.

    Phone: Samsung Galaxy S7 with latest update 8.0.0 (headset = Jabra Elite 45e)

    Issue: Cannot use Bluetooth headset microphone with most apps (Whatsapp, Voice Recorder). Audio output works perfectly fine but the apps default to the phones microphone as input.

    Worth noting: The Bluetooth headset microphone WORKS with voice calls on the phone AND using a Bluetooth Voice Recorder app...

    Tried:
    • Phone reboot/shut down (did not work)
    • Cleared BT cache (did not work)
    • Tried BT headset on other devices (they worked)
    • Bought a different model/brand of BT headset (did not work)
    • Reset phone settings to factory (did not work)
    • Factory Reset Phone(did not work)


    Hoping someone has some ideas and solutions!
    11-22-2018 08:35 PM
  2. Owala's Avatar
    Also Hey,

    Sorry can't help, because I have the same problem.

    I have a Huawei Y7 (i am kind of a stingy guy) , a Philips bluetooth headset and a Jabra speak 510. MIC and audio work on everything, phone, skype, teamviewer, webex, audio, recorder, I mean everything... but WhatsApp.

    I delete, cleaned, reinstalled, unpaired with no success. My feeling is a clash of devices but I can't get it to work.

    So I also need help too...
    11-22-2018 10:39 PM
  3. EricBol's Avatar
    Hey guys, have done a bit of troubleshooting and time spent with various tech supports with no luck - hoping someone can help.

    Phone: Samsung Galaxy S7 with latest update 8.0.0 (headset = Jabra Elite 45e)

    Issue: Cannot use Bluetooth headset microphone with most apps (Whatsapp, Voice Recorder). Audio output works perfectly fine but the apps default to the phones microphone as input.

    Worth noting: The Bluetooth headset microphone WORKS with voice calls on the phone AND using a Bluetooth Voice Recorder app...

    Tried:
    • Phone reboot/shut down (did not work)
    • Cleared BT cache (did not work)
    • Tried BT headset on other devices (they worked)
    • Bought a different model/brand of BT headset (did not work)
    • Reset phone settings to factory (did not work)
    • Factory Reset Phone(did not work)


    Hoping someone has some ideas and solutions!
    Ihave the same problem with my Samsung Note 8 with a Plantronics and a Jabra headset. Never seen a fix. Someone should write an app!
    02-11-2019 06:40 PM
  4. AlgeronW's Avatar
    It's probably a mono Bluetooth device. Try using the Mono Mono app:
    https://play.google.com/store/apps/d...ococo.monomono

    Note that it will probably degrade the audio quality.
    06-02-2019 07:38 AM
  5. Rukbat's Avatar
    Someone should send feedback in Settings. That's the way general Android bugs get fixed.
    06-03-2019 01:53 PM

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