- Nov 23, 2018
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Hey guys, have done a bit of troubleshooting and time spent with various tech supports with no luck - hoping someone can help.
Phone: Samsung Galaxy S7 with latest update 8.0.0 (headset = Jabra Elite 45e)
Issue: Cannot use Bluetooth headset microphone with most apps (Whatsapp, Voice Recorder). Audio output works perfectly fine but the apps default to the phones microphone as input.
Worth noting: The Bluetooth headset microphone WORKS with voice calls on the phone AND using a Bluetooth Voice Recorder app...
Tried:
Hoping someone has some ideas and solutions! :'(
Phone: Samsung Galaxy S7 with latest update 8.0.0 (headset = Jabra Elite 45e)
Issue: Cannot use Bluetooth headset microphone with most apps (Whatsapp, Voice Recorder). Audio output works perfectly fine but the apps default to the phones microphone as input.
Worth noting: The Bluetooth headset microphone WORKS with voice calls on the phone AND using a Bluetooth Voice Recorder app...
Tried:
- Phone reboot/shut down (did not work)
- Cleared BT cache (did not work)
- Tried BT headset on other devices (they worked)
- Bought a different model/brand of BT headset (did not work)
- Reset phone settings to factory (did not work)
- Factory Reset Phone(did not work)
Hoping someone has some ideas and solutions! :'(