1. cinque8's Avatar
    Hello,

    I have a Nokia 3.1 Android phone running Android 9. My phone was working fine, but now when I make phone calls, I do not hear any sound. But when I plug in my earbuds, I hear sound clearly.
    Do I need to get a new phone?

    Thank you
    09-13-2019 10:53 PM
  2. mustang7757's Avatar
    Hi, make sure the microphone and speaker are free from build up or dirt
    09-14-2019 12:23 AM
  3. B. Diddy's Avatar
    Does this also happen in Safe Mode? https://www.hardreset.info/devices/n...-31/safe-mode/. If so, and if cleaning out the earpiece speaker grille doesn't help, then the earpiece speaker has likely failed. Is the phone still under warranty?
    09-14-2019 01:46 AM
  4. cinque8's Avatar
    I cleaned out the earpiece speaker, that didn't work. Unfortunately, my phone is not under warranty.
    09-14-2019 10:52 AM
  5. B. Diddy's Avatar
    When you play media or get notifications, does it come out the main speaker ok, or is that also silent? If it's silent, then make sure the headphone jack is also clear of debris. Use a can of compressed air to blow it out, and a toothpick to root around. Sometimes, a chunk of something lodged in the jack can make the phone think that a headphone is always plugged in (or it could be that the jack is the faulty part, not the speakers).
    09-14-2019 01:01 PM
  6. Rukbat's Avatar
    Then you'll have to pay to have the earpiece replaced. (Or just use the speakerphone.)
    09-14-2019 01:02 PM
  7. cinque8's Avatar
    Bingo ! ! ! !

    I just happen to have a can of Blow Off Duster laying around, that I haven't used in years. I blew the compressed air into the ear hole, and Presto, The sound is back on.

    Thanks a lot B Diddy !

    And tell P Diddy I said hi, and don't drink to much this weekend !
    B. Diddy likes this.
    09-14-2019 07:51 PM
  8. mustang7757's Avatar
    Glad it's working now
    09-14-2019 08:01 PM

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