Just got a new phone and Pinterest images are very pixelated and blurry

[Lynn Phipps]

I just got a new phone recently, I switched from a Motorola Droid turbo 2 to a Moto Z4. The image quality in my Pinterest app and also my Snapchat app are super pixelated and they weren't on my last phone. I've messed around with countless settings and also called the support number for Motorola, but they just told me that my internet connection was bad. (not true since I already asked Verizon and my Wi-Fi connection has been fine on all of my other devices...) Help!!

 

[B. Diddy]

Welcome to Android Central! I moved this from the Android Apps forum to the General Help forum since the former is intended for developers to promote their apps.

Is it just the images in those apps, or everything about those apps that are pixelated? Do all other apps show normal resolution?

Did you install Pinterest and Snapchat from the Play Store, or from somewhere else? Are they fully up to date?

 

[Lynn Phipps]

Welcome to Android Central! I moved this from the Android Apps forum to the General Help forum since the former is intended for developers to promote their apps.

Is it just the images in those apps, or everything about those apps that are pixelated? Do all other apps show normal resolution?

Did you install Pinterest and Snapchat from the Play Store, or from somewhere else? Are they fully up to date?

Oh thank you! Didn't know where to put it. All of my apps are up-to-date and so is my operating system, so far it's just those two apps that have the low resolution. I did download them from the play store, I've even downloaded them and re-downloaded them a few times to see if that would do anything. And within the app it's only the actual images themselves that are super pixelated.

 

[B. Diddy]

Can you confirm that it's the same regardless of the wi-fi network you use, or if you're on mobile data instead?

 

[Lynn Phipps]

Can you confirm that it's the same regardless of the wi-fi network you use, or if you're on mobile data instead?

Yep, on wifi and mobile. I've also been on many different Wi-Fi networks and it's the same on all of them. The pictures aren't blurry on any of my other devices, just this one. Even when I go to Pinterest on my internet browser and simply sign in directly from there, they are still bad.

 

[B. Diddy]

I wonder if it could be an issue with Android System Webview on that device. If the phone is on Pie, Chrome handles the webview -- see what happens if you temporarily uninstall all updates for Chrome.

 

[Lynn Phipps]

I wonder if it could be an issue with Android System Webview on that device. If the phone is on Pie, Chrome handles the webview -- see what happens if you temporarily uninstall all updates for Chrome.

Okay, so I uninstalled all of the updates for chrome: no change. I also disable the chrome app entirely: no change. My phone is on Pie, though. I did figure that out.

 

[B. Diddy]

Hmm, puzzling. Does this also happen in Safe Mode? https://motorola-global-portal.custhelp.com/app/answers/indevice_detail/a_id/140493/p/30,10360,10765. You'll only be able to test the websites in Chrome in Safe Mode, not the actual Pinterest or Snapchat apps.

 

[Lynn Phipps]

Hmm, puzzling. Does this also happen in Safe Mode? https://motorola-global-portal.custhelp.com/app/answers/indevice_detail/a_id/140493/p/30,10360,10765. You'll only be able to test the websites in Chrome in Safe Mode, not the actual Pinterest or Snapchat apps.

Okay, so that did do something. Now the pins that I have saved on boards are clear and normal...but not anything in the feed or in search.

 

[B. Diddy]

I'm really not sure what to make of this. Let me see what some of the other Ambassadors think.

 

[mustang7757]

For testing purposes , can you uninstall Snapchat and see if Pinterest is fine ?

 

[Lynn Phipps]

For testing purposes , can you uninstall Snapchat and see if Pinterest is fine ?

Yeah, just tried uninstalling Snapchat and restarting my phone. Still bad.

 

[mustang7757]

Yeah, just tried uninstalling Snapchat and restarting my phone. Still bad.

Oh wow , did you try this in safe mode? Otherwise I'll have to say factory reset.

 

[Lynn Phipps]

I did try safety mode, but do you mean with Snapchat deleted?

 

[mustang7757]

I did try safety mode, but do you mean with Snapchat deleted?

No either way ?

 

[Lynn Phipps]

No either way ?

Yeah, tried that. All of the pins that I have saved are clear, but anything in the feed is still pixelated.

 

[mustang7757]

Yeah, tried that. All of the pins that I have saved are clear, but anything in the feed is still pixelated.

Hold off on factory reset part ,this sounds like a app issue . I'm going see if I can find more info

 

[mustang7757]

Are you in beta for these apps?

 

[mustang7757]

Also can you show a screenshot of the pixelated pictures on both apps , just cross out any private info .

 

[Lynn Phipps]

Also can you show a screenshot of the pixelated pictures on both apps , just cross out any private info .

Here are some screenshots, and as far as beta... I don't believe so, no. I just downloaded them as usual.