blionsank screen

[bristolmrd]

when making or answering phone , my screen goes blank . did a google search what to do to resolve , but nothing has worked so far . took the protective plastic off that came with the phone and did a couple of other setting change suggestions but nothing worked so far . any suggestions ?
mike

 

[ShashankNegi]

The phone naturally does that to preserve battery. The screen isn't being used so it goes blank when held vertically during a call. Hold it horizontally and it should be view able again.

 

[bristolmrd]

will give that a try thank you . also found
Hello
I have this phone too and I had a lot of other problems with it, one of them was this one which you guys are talking about, when I called the support this particular issue solved by doing this steps:
1-turn off the phone
2- connect it to the charger (original charger )
3- hold BOTH volume keys and then hold power button ( don't let go the other buttons hold all together)
4- wait till see android logo with some text and arrow on the top says "start"
5- now use volume down and up buttons to go on "recovery" option
6- once you got that option press power button to start process
7- this will do a hard reset on your phone but it will not delete anything
8- now after the process is complete your phone will boot normally and this fix the battery issue and also proximity sensor issue